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Associate Specialist, Mid Office Operations

India, Hyderabad · Job Posted May 29, 2026
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Job Responsibility

  • Document all activity and communication in Ivanti, Randstad Front office systems (service desktop). 20%
  • Liaising with internal and external stakeholders to learn and expand the knowledge 5%
  • Participate and prepare for 1 on 1s with your leader, huddle meetings and quality audits. 10%
  • Handle, redirect, or escalate inbound talent communication via phone call, chat, and emails. 65%

Requirements

  • Bachelor's Degree
  • Experience in a customer support role/call center environment
  • Ability to continually review the process for improvement
  • Strong organizational skills
  • Excellent typing skills
  • Knowledge of customer service practices and principles
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Time Management
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Flexible to work different US Shifts

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