Associate Specialist, Mid Office Operations Job at Randstad (Hyderabad)

Job Description

The ideal candidate will support Randstad Solutions delivery team to setup and maintain all projects in Project Accounting System (PAS), make sure that billing and invoicing on assigned clients is handled correctly, make sure that Purchase Orders and other contractual elements are up to date and accurate. Candidate will use multiple systems and methods to confirm accuracy so strong multi-tasking skills are required. A background in billing or contracts is a plus. Responsibilities include, but are not limited to:

Job Responsibility

Collaborate with management for goals and objective achievement
Ensure adherence to corporate guidelines and policies
Adhere to client and Company processes and quality procedures as defined
Communicate with management to provide status updates, reporting metric updates and identify any potential issues
Troubleshoot system, process, and document related issues
Create and update procedural documentation for internal distribution
Create and update Contract Set-ups per client contract documentation
Accurately add Talent to Contracts for time entry purposes
Provide back-up documentation to Billing team for customer to ensure timely payment
Research and resolve billing issues
Completed and submit Record Only Adjustments (ROAs) & Billing adjustments
Deactivate or enter end dates in PAS for all terminations
Reactivate all consultants on leave
Assist with AR issues on an as needed basis
Adhoc reporting - project end date report, purchase order (OLT) report, project time capture report, TSS YTD Report, PAS Query Report etc.
Work with IT, billing and reporting on syncing issues, reporting issues, billing issues
Work with accounting on international contracts, accruals, documentation, Contract Set-Ups

Requirements

HS Diploma Required
Some college graduation education preferred
4-7 years of related experience
Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Outlook
Proficient utilizing Google Forms
Strong customer focus and customer service skills
Excellent communication, interpersonal and organizational skills
Demonstrated experience managing large, complex accounts or projects
Experience describing and documenting project requirements
Must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements
Strong time management skills

Nice to have

Experience with Contract management and Billing a plus
Some college graduation education preferred

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Associate Specialist, Mid Office Operations

Job Description

Job Responsibility

Requirements

Nice to have

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