Associate Specialist, Mid Office Operations

• Manage the initial post-offer process by monitoring new offers daily, sending welcome emails, scheduling drug test tickets, and securing candidate resumes in the designated shared drive
• Ensure real-time data accuracy by performing daily sweeps (three times per day) on the Onboarding tracker to capture the latest updates
• Process all onboarding and HR documentation, including sending ALO Documents, completing HR & TAPA forms, and initiating required documents via eSignature platforms like Echosign/Adobesign based on client needs
• Finalize the hiring process by auditing I9 documents in Equifax, hiring talents within RFO, and reviewing direct deposit details or issuing instant card instructions based on talent requirements
• Ensure full compliance by auditing drug screen results in eScreen, adding the DT screenings to RFO, and updating all related trackers promptly
• Initiating background checks in Infomart for aligned accounts and/or sending background invitations via aligned third-party sites
• Monitor and review BGV reports from Infomart & FADV, adding information to the handoff tracker for the Onboarder team, and sending wet/electronic signed authorization forms to the background team
• Resolve I9 and compliance issues, which includes working with I9 issues/Lets Chat teams to manage profile merging, update Business Units (BU’s), and resolve technical issues
• Proactively manage I9 compliance by pulling reports from Tableau, addressing talents with expiring National IDs by sending new I9 forms, and coordinating with the onboarding team to complete Section 2 and ensure compliance closure
• Oversee mandatory training compliance by generating State Mandated Harassment Training (SMHT) overdue reports from Tableau, following up with talent to ensure completion, and coordinating with the SMHT team to troubleshoot any completion issues
• Process Employment Verification letters and Unemployment claim inquiries, which involves accurately updating and providing talent work history details
• Coordinate offboarding logistics by scheduling shipping labels for work equipment pick-up and drop-off
• Administer assignment changes by accepting work orders and revisions in Fieldglass, updating rate increase and assignment extension information in RFO, and formally communicating the changes to the talent via email
• Support client access by creating New User ID (NUID) documents
• Manage Kaiser Attendance notification requests by notifying clients in Fieldglass about talent who are on leave or have early/late logins
• Finalize assignment closures, which requires verifying final hours against the termination request
• Execute various ad-hoc client requests, such as accepting JPMC Drug due diligence and uploading ALO documents into Vendor tools
• Act as a key operational liaison, working closely with Onshore stakeholders for urgent requests

• Bachelor's degree
• Minimum of 3-5 years of experience in HR, compliance, screening, Talent Onboarding, or other related fields
• Highly proficient in the use of Microsoft Excel (Advanced Level), Query, and Reporting
• Knowledge of Randstad operations and systems is an asset
• Strong verbal and written communication skills

Knowledge of Randstad operations and systems is an asset