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As an Associate Specialist, HR Services, you will support the full employee lifecycle—from interview scheduling and onboarding through day to day employee HR inquiries. You will be part of Mastercard’s Global Business Services Center (GBSC), delivering reliable, high quality HR support across regions and time zones.
Job Responsibility:
Coordinate and schedule interviews in collaboration with hiring managers and recruiters
Initiate and monitor background checks in compliance with company policies and local regulations
Prepare and issue employment contracts and offer letters
Collect and verify required onboarding documentation from new hires
Create employee profiles and ensure accurate data entry across HR systems
Act as the main point of contact for new hires, addressing any questions throughout the onboarding process
Maintain and update onboarding trackers, reports, and documentation to ensure process transparency and compliance
Monitor the status of new hires from offer acceptance to day one, ensuring all steps are completed on time
Collaborate with internal teams (Benefits, Payroll, Total Rewards, etc.) to ensure readiness for the new hire’s first day
Administer the new hire process by reviewing and processing new hire transactions for MasterCard’s Europe population
Communicate new policies/processes to employees
resolve inquiries promptly to meet or exceed customer expectations and provide ‘priceless employee experiences
Manage confidential data professionally, adhering to HIPPA rules and MasterCard confidentiality requirements
Requirements:
Ability to manage multiple tasks simultaneously acquired through previous experience in a related field
Excellent oral and written communication abilities
Excellent MS Office Suite Skills: Excel, Word, and Outlook
Nice to have:
A passion for people
Motivated by solving inquiries with compassion and confidentiality
High energy and commitment to responding quickly and accurately
Excellent attention to detail and pride in accuracy
Enjoy working in a fast-paced environment
Highly organized, articulate individual who excels in developing and maintaining excellent working relationships as well as providing customer satisfaction