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The Account Service Representative manages an assigned portfolio of accounts. Proper management ensures prompt receipt of payment and resolution of aged receivables, while adhering to outlined policies and procedures. Seeking qualified candidates to enter this role with the ability and desire to build upon their skills and grow into higher level roles within the company.
Job Responsibility:
Manage monthly assigned accounts receivable portfolio, by contacting new and delinquent customers to discern cause of non-payment resolution of issues and to facilitate payment
Utilize High Radius as the primary tool for managing the collection worklist, driving outreach and due diligence efforts to clients
Ensure account’s revenue days sales outstanding (DSOs) is minimized and company cash position is maximized by ensuring prompt payment by customers, achieving monthly cash collection goal and mitigating exposure to bad debt
Identify high-risk accounts and escalate to Supervisor/Manager of Collections, as necessary
Identify quality issues contributing to delinquent balances and initiate resolution
Develop an individual action plan, contributing to company profitability, focusing on A/R business result improvement
Maintain detailed documentation of all events within the High Radius database, including conversations, contacts, and any discrepancies
Prioritize and maintain an assigned portfolio of accounts using the High Radius tool
Work directly with customers to improve processes, collect cash, and enhance relationships
Maintain a high level of customer service, internally and externally
Perform reconciliations as required to support contractual and/or process requirements
Work with the Credit team and Billing Specialist to resolve discrepancies with payment terms and billing issues on invoices