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The Client Operations & Agency Support Specialist drives mass billing cycles and provides second-level support to agencies for specialized cases. This role is responsible for executing specific protocols for strategic clients (such as Airbus and Stellantis), ensuring a seamless revenue cycle and maintaining high satisfaction levels for both internal and external partners.
Job Responsibility
Execute self-billing and pre-billing processes within the Osmose system for a dedicated portfolio of clients
Ensure data compliance and integrity prior to invoice triggering to minimize disputes and credit notes
Airbus: Rigorous monitoring of approvals via Drive, creation of pro forma invoices, and priority management of HEAT tickets (target response time within 2 hours)
Stellantis: Validation and tracking of Purchase Orders (PO) on the dedicated B2B portal and proactive follow-up on approvals
Chorus Deposits: Manually upload invoices and supporting documentation to the Chorus Pro platform (public sector billing)
Cancellations Management: Validate and process placement cancellations within the Osmose Recrut module
Miscellaneous Billing: Manage supplementary and special invoices
Ensure the management of consolidated invoicing for temporary staffing services (vacation) for the Appel Médical brand
Analyze and resolve rejections (orders, qualifications, contracts, invoicing, etc.) on Vendor Management Systems (VMS) platforms to unblock client payments
Troubleshoot data discrepancies and monitor system feedback to ensure data quality and technical compliance
Manage the entry and tracking of billing for the RSR entity
Contribute to the optimization of administrative workflows and the update of client-specific billing procedure guides after expert validation