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As an Associate Solution Consultant at Nuix, you will play a pivotal role in the post-sales process, leading the technical configuration, deployment and consultation of client implementations & investigative workflows. You will work closely with our customers and technical teams to implement and optimize solutions that meet and exceed our customers' needs. This role involves both working as part of a larger team on implementation projects and acting as the sole technical contact person when required.
Job Responsibility:
Deploy, configure and validate Nuix platforms in customer environments (on-prem, cloud or hybrid)
Troubleshoot complex technical issues and reproduce findings in controlled test environments
Identify and proactively escalate risks, blockers and scope changes
Produce architecture documentation, deployment runbooks and handover materials
Advise on infrastructure sizing, performance optimisation and best practice
Support customer proof-of-concepts and technical evaluations
Partner with Customer Success to drive adoption, platform health and continuous improvement
Requirements:
Degree (or equivalent experience) in IT, Cyber Security, Digital Forensics or related discipline
Understanding of multi-tier enterprise architectures (application, database, search/indexing and storage layers)
Experience with enterprise infrastructure: multi-server deployments, mixed OS environments and secure TLS communications