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Associate Solutions Architect

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ServiceRocket

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Location:
Australia , Sydney

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This is an early-career role designed to develop you into a strategic, trusted advisor. You’ll work alongside senior architects and account teams to translate complex customer challenges into structured solutions that drive real business outcomes. This role is designed to develop the foundational capabilities required of a mature Solution Architect - including technical depth, structured problem solving, workshop facilitation, commercial awareness, and executive communication - while actively contributing to real customer engagements.

Job Responsibility:

  • Support discovery conversations and technical qualification of new opportunities
  • Help articulate value hypotheses
  • Contribute to reusable demo assets, templates, and solution patterns
  • Keep your finger on the pulse of industry trends and product knowledge
  • Assist in technical workshops, evaluations, and Proof of Concepts (POCs)
  • Help craft proposals, effort estimates, and Statements of Work (SOW)
  • Master the art of the technical narrative
  • Systematically capture requirements and technical constraints
  • Ensure the solution delivered matches the vision promised during the sale
  • Contribute to long-term roadmap discussions and evolving customer architecture
  • Act as a bridge between the customer and our internal Product teams
  • Document lessons learned
  • Build trusted relationships with customer stakeholders
  • Identify signals of adoption friction or expansion opportunity
  • Contribute to long-term customer success through technical insight and responsiveness
  • Participate in knowledge sharing and reusable asset development across accounts

Requirements:

  • Bachelor’s degree in Computer Science, IT, Math, or a related technical field (or 1-2 years of relevant experience)
  • Proficiency in SQL, script development, and software configuration
  • Familiarity with software development lifecycles, CI/CD, and the ability to handle small integration projects
  • Understanding of Operating Systems (CLI), Active Directory/IDP (Okta, etc.), and SSO/SAML
  • Communication and storytelling skills
  • Ability to act with urgency, thrive on deadlines, and improvise
  • Relationship building skills
What we offer:
  • Share the fruit program (profit sharing)
  • Stock options
  • Health insurance
  • Retirement plan/funds saving
  • Career pathways program
  • Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
  • Generous PTO plus one cultural heritage and community day

Additional Information:

Job Posted:
March 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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