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Bloomreach Logo Bloomreach · IT - Software Development

Associate Software Engineer (Content Support)

India · Job Posted December 06, 2025
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Job Description

We are seeking a L1 support engineer for the Bloomreach content support team! We are building a dedicated team for the Content Paas module of the Bloomreach Experience (BRX), a product that has 150+ customers worldwide. Bloomreach Content is a headless and headful enterprise CMS used by some of the world's largest organizations. It’s highly customizable and designed to empower teams to build custom workflows and drive content at scale across multiple channels.

Job Responsibility

  • Act as Primary contact for customer reported issues work through Zendesk ticketing system
  • Perform initial triage and ensure FR is met and are meaningful
  • Continuously monitor system health dashboards, alerts, and logs (Humio,Cloudflare etc)
  • Acknowledge and act on P1/P2 alerts and Pagerduty page
  • Operate in rotational shifts, including Night shift to cover during NA hours, EMEA hours and weekend on call support
  • Ensure proper handover between shifts with clear documentation of pending issues and key updates
  • Maintain availability and responsiveness within defined shift hours
  • Maintain clear, concise, and professional communication with customers and internal teams (BRC/Infra/PS/Eng teams)
  • Escalate unresolved issues to L2/L3 teams with clear documentation and logs
  • Participate in rotational 24x7 on-call support, including NA shifts /EMEA Shift
  • Monitor system health and alerts using relevant monitoring tools
  • Maintain detailed record of issues, troubleshooting steps, summary and resolution in Zendesk ticketing system
  • Provide fix or suggest workarounds for customer’s custom code or a Bloomreach experience platform product defect and follow the Bug /FE process
  • Provide, Work closely with Support, Infra, and Technical Consultant teams in Amsterdam and the US to serve our global customer base

Requirements

  • Relevant experience of 3-5 years in technical support positions in service industry/Retail
  • knowledge of core Java coding (read & Write the code) and common Java libraries
  • Able to do in depth problem solving, reading and understanding the Code and matching the scenario and come up with the appropriate troubleshooting steps and suggest workaround/resolution
  • Understanding of tools like Cloudflare, Datadog, Dynatrace, or native CMS performance dashboards
  • Exp in Java framework like Spring
  • Front end Technologies (Angular/React)
  • Experience with ticketing tools like Jira, Zendesk, etc.

Nice to have

  • You are familiar with service-oriented architecture, cloud technologies, and Docker (Container technologies)
  • Have exposure to at least one of the Java Content Management tools like Adobe Experience Manager, OpenText Team site, IBM Websphere, Documentum, etc.

What we offer

  • A great deal of freedom and trust
  • We believe in flexible working hours to accommodate your working style
  • We work virtual-first with several Bloomreach Hubs available across three continents
  • We organize company events to experience the global spirit of the company and get excited about what's ahead
  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*
  • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company
  • Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges*
  • Our managers are strongly encouraged to participate in the Leader Development Program
  • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
  • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges*
  • Subscription to Calm - sleep and meditation app*
  • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter
  • We facilitate sports, yoga, and meditation opportunities for each other
  • Extended parental leave up to 26 calendar weeks for Primary Caregivers*
  • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location*
  • Everyone gets to participate in the company's success through the company performance bonus*
  • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
  • We reward & celebrate work anniversaries -- Bloomversaries!*
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