Associate Software Engineer (Content Support) Jobs

Bloomreach

Location:
India

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a L1 support engineer for the Bloomreach content support team! We are building a dedicated team for the Content Paas module of the Bloomreach Experience (BRX), a product that has 150+ customers worldwide. Bloomreach Content is a headless and headful enterprise CMS used by some of the world's largest organizations. It’s highly customizable and designed to empower teams to build custom workflows and drive content at scale across multiple channels.

Job Responsibility:

Act as Primary contact for customer reported issues work through Zendesk ticketing system
Perform initial triage and ensure FR is met and are meaningful
Continuously monitor system health dashboards, alerts, and logs (Humio,Cloudflare etc)
Acknowledge and act on P1/P2 alerts and Pagerduty page
Operate in rotational shifts, including Night shift to cover during NA hours, EMEA hours and weekend on call support
Ensure proper handover between shifts with clear documentation of pending issues and key updates
Maintain availability and responsiveness within defined shift hours
Maintain clear, concise, and professional communication with customers and internal teams (BRC/Infra/PS/Eng teams)
Escalate unresolved issues to L2/L3 teams with clear documentation and logs
Participate in rotational 24x7 on-call support, including NA shifts /EMEA Shift
Monitor system health and alerts using relevant monitoring tools
Maintain detailed record of issues, troubleshooting steps, summary and resolution in Zendesk ticketing system
Provide fix or suggest workarounds for customer’s custom code or a Bloomreach experience platform product defect and follow the Bug /FE process
Provide, Work closely with Support, Infra, and Technical Consultant teams in Amsterdam and the US to serve our global customer base

Requirements:

Relevant experience of 3-5 years in technical support positions in service industry/Retail
knowledge of core Java coding (read & Write the code) and common Java libraries
Able to do in depth problem solving, reading and understanding the Code and matching the scenario and come up with the appropriate troubleshooting steps and suggest workaround/resolution
Understanding of tools like Cloudflare, Datadog, Dynatrace, or native CMS performance dashboards
Exp in Java framework like Spring
Front end Technologies (Angular/React)
Experience with ticketing tools like Jira, Zendesk, etc.

Nice to have:

You are familiar with service-oriented architecture, cloud technologies, and Docker (Container technologies)
Have exposure to at least one of the Java Content Management tools like Adobe Experience Manager, OpenText Team site, IBM Websphere, Documentum, etc.

What we offer:

A great deal of freedom and trust
We believe in flexible working hours to accommodate your working style
We work virtual-first with several Bloomreach Hubs available across three continents
We organize company events to experience the global spirit of the company and get excited about what's ahead
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges*
Our managers are strongly encouraged to participate in the Leader Development Program
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges*
Subscription to Calm - sleep and meditation app*
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter
We facilitate sports, yoga, and meditation opportunities for each other
Extended parental leave up to 26 calendar weeks for Primary Caregivers*
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location*
Everyone gets to participate in the company's success through the company performance bonus*
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
We reward & celebrate work anniversaries -- Bloomversaries!*

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Associate Software Engineer (Content Support)