Associate SOC Advisor Job at Rapid7 (Prague)

Job Description

As an Associate SOC Advisor, you will work hand-in-hand with SOC analysts as part of Rapid7’s Tactical Operations (TACOPS) team to help deliver service to our customers, all while gaining valuable experience in the field of Information Security in general and Managed Detection and Response (MDR), in particular. You will have the front row seat to observe, and learn the ever-evolving Cyber Threat Landscape and gain much coveted experience by helping Managed Services customers remediate and mitigate against prevalent threats.

Job Responsibility

Notify and assist clients for any incidents with analysis in the client’s environment
Engage with any security related inquiries from clients and perform initial triage analysis
Assist in supporting incident response engagements through customer communications and reporting
Work closely with TACOPS analysts and other cross-functional internal teams to convey recommendations to Rapid7 customers, to improve their overall security posture
Review and generate high-quality accurate and contextual customer deliverables
Perform log search queries to identify suspicious activity in customer environments
Help the Customer Advisor team build strong advisory relationships with customers and continuously exceeding client expectations
Ensure that customer’s Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed
Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap
Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base
Triage alerts in our global alert queue alongside experienced analysts as time allows

Requirements

Experience using a homelab environment/TryHackMe/HackTheBox and a similar setup to gain practical security experience
Significant client relationship management experience
Strong understanding of common enterprise technologies
Proven ability to convey extremely technical concepts to audiences with varying technical prowess
Industry-related certifications i.e CompTIA( A+, Network+, Sec+, Cloud+, CySA+) and/or TCM Security (PSAA, PJPT, SOC) etc.
Interest in technology deployment and configuration experience
Strong interest in security frameworks and concepts
Peer-reviewing colleagues’ work for errors and inaccuracies i.e quality assurance
Exhibit a degree of resilience & understanding amid change and ambiguity
Partner closely with customers and cross-functional stakeholders to deliver seamless outcomes and consistently exceed expectations
Contribute to decision-making processes that impact operational efficiency and customer success
Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

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