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The Associate Services Consultant ensures data is correctly configured, formatted and validated while assisting the customer service teams throughout the entire customer journey lifecycle. This is an exciting role working within two functions within Xelix: Implementations and Customer Support. The role is critical in ensuring that any customers of Xelix are launched correctly on the platform and are able to use the platform as designed. The ability to trouble-shoot and resolve technical issues is a key element of the role. This dual function role would be ideal for a candidate looking to leverage and hone their existing technical skills (like Python) whilst getting the opportunity to develop a skill set in project management and customer support.
Job Responsibility:
New customer set-ups on Xelix platform (Test and Production)
Managing technical prerequisites to onboard new clients
Reviewing customer files for technical elements using Python
Supporting Implementation team on projects, including customer facing calls requiring technical knowledge sharing
Checking the data logs to proactively highlight any issues with Live customers usage of the platform
Assisting the Support team members with any error resolution on customer files or platform
Supporting Implementation & Customer Success teams in addition of new Data Files / Systems for existing customers
Supporting ad-hoc queries from Customer Success teams on platform behaviour
Requirements:
At least 1 year of experience in a customer facing role, ideally within the SaaS or tech industry
Background in consulting, engineering, accounting, or accounts payable is preferable but not required
Strong time management and prioritisation skills
Thrives in a fast-paced environment, effectively multitasking and handling shifting priorities
A customer-first approach
Quick to learn new technologies, product features, and processes
Strong analytical and problem-solving skills
Python skills are mandatory
You will either have a computer science degree or worked with Python in the workplace for over 2 years
Proactively troubleshoots and resolves customer issues
Bachelor’s degree or equivalent experience, preferably in a related field
What we offer:
27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £500 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals