CrawlJobs Logo

Associate Services Consultant

xelix.com Logo

Xelix

Location Icon

Location:
United Kingdom , London

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

35000.00 - 40000.00 GBP / Year

Job Description:

The Associate Services Consultant ensures data is correctly configured, formatted and validated while assisting the customer service teams throughout the entire customer journey lifecycle. This is an exciting role working within two functions within Xelix: Implementations and Customer Support. The role is critical in ensuring that any customers of Xelix are launched correctly on the platform and are able to use the platform as designed. The ability to trouble-shoot and resolve technical issues is a key element of the role. This dual function role would be ideal for a candidate looking to leverage and hone their existing technical skills (like Python) whilst getting the opportunity to develop a skill set in project management and customer support.

Job Responsibility:

  • New customer set-ups on Xelix platform (Test and Production)
  • Managing technical prerequisites to onboard new clients
  • Reviewing customer files for technical elements using Python
  • Supporting Implementation team on projects, including customer facing calls requiring technical knowledge sharing
  • Checking the data logs to proactively highlight any issues with Live customers usage of the platform
  • Assisting the Support team members with any error resolution on customer files or platform
  • Supporting Implementation & Customer Success teams in addition of new Data Files / Systems for existing customers
  • Supporting ad-hoc queries from Customer Success teams on platform behaviour

Requirements:

  • At least 1 year of experience in a customer facing role, ideally within the SaaS or tech industry
  • Background in consulting, engineering, accounting, or accounts payable is preferable but not required
  • Strong time management and prioritisation skills
  • Thrives in a fast-paced environment, effectively multitasking and handling shifting priorities
  • A customer-first approach
  • Quick to learn new technologies, product features, and processes
  • Strong analytical and problem-solving skills
  • Python skills are mandatory
  • You will either have a computer science degree or worked with Python in the workplace for over 2 years
  • Proactively troubleshoots and resolves customer issues
  • Bachelor’s degree or equivalent experience, preferably in a related field
What we offer:
  • 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
  • Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym
  • Comprehensive private medical & dental cover with Vitality
  • Enhanced parental leave pay
  • Learning & development culture – £500 personal annual budget
  • We’re carbon-neutral and are working towards ambitious carbon reduction goals
  • Lots of team socials & activities
  • Annual team retreat

Additional Information:

Job Posted:
January 04, 2026

Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Associate Services Consultant

Associate Client Service Consultant

Altera, a member of the N. Harris Computer Corporation family, delivers health I...
Location
Location
India
Salary
Salary:
Not provided
uk.alterahealth.com Logo
Altera Digital Health Inc. UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree, preferably in Healthcare or Banking and Finance
  • Minimum 3+ year of experience
  • Excellent Communication Skills
  • Able to work on a shifting schedule
Job Responsibility
Job Responsibility
  • Liaison with various departments (e.g. OS, Legal) within the company for achieving desired common objective
  • Answer, as appropriate, inquiries and facilitate resolution of issues raised
  • Work as an effective member of a team from a variety of departments within the company
  • Handle escalations pertaining to unresolved cases
  • Maintain a positive rapport with customers while discussing or resolving problem situations
  • Troubleshoot appropriately to identify root cause of the issue
  • Participate in the development of departmental goals and objectives, and identify opportunities for process improvement
  • Effective probing skills to elicit customer information
  • Ability to translate user-oriented language into technical information
  • Track and document requests and ensure proper notation of customer problems or issues
What we offer
What we offer
  • competitive total rewards package, including holidays, vacation, and medical, disability and life insurance
Read More
Arrow Right

Customer Service Consultant

As a Customer Service Consultant, you will be at the forefront of our client int...
Location
Location
Australia , Norwest
Salary
Salary:
Not provided
domainehomes.com.au Logo
DOMAINE HOMES
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in customer service, administration, or a related role within residential building, construction, or property
  • Strong communication and interpersonal skills, with the ability to build trust and rapport with customers
  • Excellent organisational skills and a sharp eye for detail, ensuring accuracy across multiple documents and tasks
  • Confidence using digital communication tools, CRM systems, and Microsoft Office
  • A proactive, solutions-focused mindset with a genuine commitment to delivering an exceptional customer experience
Job Responsibility
Job Responsibility
  • Liaise with customers via regular phone calls and emails, building rapport and supporting them throughout the pre-construction journey
  • Keep customers well informed of key milestones, providing clear written communication and ensuring all required documentation is delivered accurately and on time
  • Collaborate with internal stakeholders including sales, drafting, estimating, and compliance teams to gather updates and respond to customer queries
  • Prepare and process variations, contracts, and associated paperwork, ensuring all documentation is complete and compliant
  • Coordinate approvals, finance requirements, and other pre-construction documentation to ensure a smooth progression to site start
What we offer
What we offer
  • Competitive salary + flexible working options
  • Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
  • Retail discounts across travel, groceries, and lifestyle
  • Savings on home builds, trades, suppliers, and utilities
  • Ongoing learning and development through the CPG Academy
  • Generous leave – including parental, volunteer, and community service leave
  • Wellbeing support for you and your family (EAP, financial coaching, health programs)
  • Fulltime
Read More
Arrow Right

Bilingual French Client Service Consultant

Are you a polished bilingual French customer service professional looking for cu...
Location
Location
Canada , Mississauga
Salary
Salary:
20.00 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
February 15, 2026
Flip Icon
Requirements
Requirements
  • Must be fluent in French and English
  • Excellent oral and written communication skills
  • Ability to work in a dynamic, fast-paced environment
  • 1+ year of call centre experience, 60+ calls per day
  • Strong typing/keyboarding abilities
  • Have access to a reliable WI-FI connection
  • Must have a private, designated home office space
  • Ability to attend frequent in office days with the team in Mississauga
Job Responsibility
Job Responsibility
  • Handling high volume inbound registration and other inquiries from Members of the association, at times handling tough conversations
  • Managing certifications, member inquiries over the phone (most of the time), and occasionally over email, in regards to a variety of matters, including payments for membership, etc
  • Maintaining/logging member information on the system in an efficient and timely manner
  • Ability to multitask between calls and system handling
  • Working collaboratively with stakeholders, partners, and colleagues in other departments to ensure seamless interaction with members and clients
What we offer
What we offer
  • Hybrid work opportunity - mostly remote
  • Onsite hands-on team training for 3 days in Mississauga
  • $20/hourly, paid weekly
  • Equipment provided
  • Great work-life balance, shifts between 7 am - 7 pm Monday to Friday
  • No nights or weekends
  • Opportunity to be a part of an excellent organization, with a collaborative culture, focused on investment in their employees
  • Opportunity for contract extension or permanency
  • Fulltime
Read More
Arrow Right

Client Service Consultant

Are you a polished customer service professional looking for remote work to help...
Location
Location
Canada , Mississauga
Salary
Salary:
18.90 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
February 15, 2026
Flip Icon
Requirements
Requirements
  • 1+ year of call center experience, 40+ calls per day
  • Excellent oral and written communication skills
  • Ability to work in a dynamic fast-paced environment
  • Strong typing/keyboarding abilities
  • Have access to a reliable WI-FI connection with minimum requirement download and upload speeds - 25 MBPS for both
  • Must have a private, designated home office space (free from distraction and noise)
  • Ability to attend infrequent onsite training days with the team in Mississauga
Job Responsibility
Job Responsibility
  • Handling all inbound registration and other inquiries from Members of the association, at times handling tough conversations
  • Managing certifications, member inquiries over the phone (most of the time), and occasionally over email, in regards to a variety of matters, including payments for membership, etc
  • Maintaining/logging member information on the system in an efficient and timely manner
  • Ability to multitask between calls and system handling
  • Working collaboratively with stakeholders, partners, and colleagues in other departments to ensure seamless interaction with members and clients.
What we offer
What we offer
  • Remote work opportunity!
  • On-site team training for 3 days in Mississauga
  • Equipment provided
  • Shifts between 7am - 7pm Monday to Friday
  • No evenings or weekends!
  • Opportunity to be a part of an excellent organization, with a collaborative culture, focused on investment in its employees
  • Opportunity for contract extension or permanency
  • Fulltime
Read More
Arrow Right

Senior Associate, Management Consulting

Your role as a Senior Associate will harness your passion for innovative technol...
Location
Location
United States , Southern California or Denver
Salary
Salary:
115000.00 - 140000.00 USD / Year
trace3.com Logo
Trace3
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of related professional work experience preferably at a technology or consulting company
  • Strong client service skills are imperative
  • Strong understanding of Information Technologies and how a services organization works
  • Ability to listen, build rapport, and credibility as a strategic partner within business units
  • able to build bridges across teams and job functions
  • Demonstrates experience in program management, change management and continuous improvement
  • Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
  • Ability to support customer requests with a proactive and consultative manner
  • listen and understand user requests and needs and effectively deliver
  • Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment
Job Responsibility
Job Responsibility
  • Own and lead a project/program workstream including the status, timelines, communication, resource coordination and planning.
  • Continuously collect, gather and analyze project dimensions to identify risk, issues and or improvement opportunities and present details through compelling presentations
  • Continuously monitor and create transparency through the communication of project status, issues and risks to internal teams and our client
  • Provide customer service support for project resources and management team
  • Assist in the development of strategies to solve complex technical challenges
  • Proactively assist in the management of several clients, while reporting to Managers and above
  • Establish effective working relationships directly with clients
  • Contribute to the development of your own and the team’s technical acumen
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Continue to develop internal relationships and your Trace3 brand
What we offer
What we offer
  • Comprehensive medical, dental and vision plans for you and your dependents
  • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
  • Competitive Compensation
  • Training and development programs
  • Major offices stocked with snacks and beverages
  • Collaborative and cool culture
  • Work-life balance and generous paid time off
  • Fulltime
Read More
Arrow Right

Associate Cost Consultant

The Role: Madison Berkeley are delighted to be partnering with one of London’s l...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
madisonberkeley.com Logo
Madison Berkeley
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree-qualified in Quantity Surveying or a related discipline
  • MRICS qualification (or working towards)
  • Strong technical grounding and excellent communication skills
  • Skilled in providing Pre and Post Contract services
  • Experience across one or more of: commercial, residential, or mixed-use projects
Read More
Arrow Right

Associate Consultant - Commercial

A multidisciplinary consultancy with global experience, Blake Newport has been s...
Location
Location
United Kingdom , Darlington
Salary
Salary:
Not provided
blakenewport.co.uk Logo
Blake Newport Associates
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Working towards or recently attained a Quantity Surveying Degree or be from a law background with a strong interest in Construction Law and Dispute Resolution and willing to undertake further training
  • Aspirations to attain MRICS qualification
  • An interest in Construction Law and Dispute Resolution
  • Competent with Microsoft Excel, PowerPoint and Word
  • Some experience of major construction and engineering projects would be beneficial
  • The ability to assist with the preparation, assessment and interrogation of construction costs
  • A clear and concise communicator in English (oral and written)
  • The ability to work autonomously or as part of a team
Job Responsibility
Job Responsibility
  • Assist with forensic analysis of tender, contract and claims documentation
  • Support with the preparation of claims for loss and expense
  • Support with the preparation of adjudication documentation
  • Assist with drafting of written reports, setting out process, conclusions and recommendations
  • Experience of and ability to operate Standard Forms of Contract (JCT/NEC/FIDIC)
  • Some knowledge of Standard Forms of Contract (JCT/NEC/FIDIC)
  • Assist with provision of commercial consultant services to our clients
  • Support and play an active role in business development
What we offer
What we offer
  • Medical Insurance
  • Life Assurance
  • Discretionary bonus scheme
  • Professional fees paid
  • Hybrid working (home/office)
  • Additional holidays for long service
  • Buy / sell holiday scheme
  • Pension salary sacrifice
  • Further education sponsorship
Read More
Arrow Right

Associate Consultant - Developer

Are you looking at a career where you can grow your technical skills by working ...
Location
Location
United States , Minneapolis-St. Paul
Salary
Salary:
70000.00 USD / Year
solutiaconsulting.com Logo
Solutia Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Exposure to C#.NET and ASP.NET MVC and/or Java frameworks
  • CSS
  • Cloud services/integration
  • JavaScript
  • One or more JavaScript UI frameworks (Angular, Vue, React)
  • HTML5
  • Python
  • Great communication
  • Great customer service and expectations management
  • Great problem solving
Job Responsibility
Job Responsibility
  • Work on an internal application development project for Solutia’s use and other application development projects for our clients
  • Work with C#/.NET Core applications, the latest JavaScript UI frameworks including Angular, React and Vue, Mobile Applications, Cloud Applications, and the Microsoft Power Platform
What we offer
What we offer
  • Competitive compensation, benefits, and incentive programs
  • Fulltime
Read More
Arrow Right