Associate Service Operations Specialist Job at NTT DATA (Seoul)

Associate Specialist Service Operations (Service Desk)

Our ServiceDesk in Montreal is a key pillar in enabling our customer to maximize...

Location

Canada , Montreal

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Proven experience in telecommunications in large scale
Proven experience in a customer service role, preferably in a technical support or service desk environment
Commitment to continuous learning and staying updated with industry trends and best practices
Fluent in English - verbal and written communication skills
Customer service orientation with the ability to communicate technical topics
Strong time management and multitasking abilities to handle multiple customer inquiries simultaneously in a fast-paced environment
Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage
Strong documentation skills to accurately record customer interactions and resolutions
Ability to work both independently and collaboratively in a team-oriented environment
Adaptability, resilience, and a positive attitude towards handling challenging customer situations

Job Responsibility

Execute Standard Operating Procedures related to the management of incidents and requests. Emphasis will be placed on the management of standard/documented incident management such as those related to our global VHF network or basic requests
Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders
Document all actions in accordance with standard company policies and procedures
Collaborate with vendors and service providers, such as Field Representatives, to address incidents, ensuring effective communication and prompt resolution
Use various tools to monitor, remediate and manage any ticket assigned

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

Senior Associate Service Operations Specialist

The Senior Associate Service Operations Specialist is a developing subject matte...

Location

Myanmar , Yangon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent in Information Technology or Business Administration or related field
Moderate level of work experience in service delivery within a large scale (preferably multi-national) technology services environment
Moderate level of experience gained in a service delivery environment including technical and service management exposure
Moderate level of experience in managing customer escalation situations and objection handling
Moderate level of demonstrated support operations experience
ITIL foundation certification is preferred
Displays customer service focus
Good communication skills
Ability to work in a fast paced and deadline driven environment
Ability to build, manage and foster a team-oriented environment

Job Responsibility

Assists with the management of the shift roster and ensuring that all operations metrics are monitored
Assists with ensuring that shift handover processes are adhered to and managed
Assists with the management of shift escalations from clients
Dashboards all key Metrics and manages the about to be breached situations
Contributes to ensuring that services are meet the stated service level agreement (SLA) levels
Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs
Monitors the operational effectiveness of support services and develops and implements the required improvement plans
Balances the needs of the client with the strategic direction of the company
Understands the core issues affecting the client and works with the relevant service teams to resolve
Helps to identify the needs, risks and issues and proposes appropriate solutions and courses of action

Fulltime

Specialist, Operations Associate

CHS, Inc has an opportunity to join our grain team full time in Brule, NE! NO ex...

Location

United States , Brule

Salary:

15.19 - 22.79 USD / Hour

CHS Inc.

Expiration Date

Until further notice

Requirements

Knowledge of Operations and/or Business Operations
Must meet minimum age requirement
Ability to operate machinery such as loaders, conveyors, tractors, and track mobile
Ability to work extended hours during peak seasons to meet business demands
High School diploma or GED preferred
Ability to lift 75 pounds
Ability to climb rail cars, ladders, stairs, and bins
Ability to work in dust and adverse weather conditions and temperatures

Job Responsibility

Develop and maintain knowledge of the commodities handled at the location and comply with company policy and government regulations pertaining to commodities
Work with customers in a courteous and professional manner
Prepare trucks and railcars for loading/unloading, which may require sampling, loosening large nuts, opening hatches, and attaching and/or detaching flexible hoses
Load and unload agricultural inputs from railcars and/or trucks using heavy or light duty machinery/equipment. May include bulk and or packaged material
Control and monitor all load out functions
Understand and operate automated scale/dump systems
Conduct and properly record daily, weekly and monthly maintenance tasks including but not limited to lubrication of pumps, valves, and loading arms. Inspect in-use equipment looking for seeps and leaks of process equipment
Monitor and maintain quality of inventory (may include blended, bulk or packaged product)
Deliver products such as fertilizer, chemical, seed, feed and others to customer sites
Keep all work areas in a clean, orderly and safe condition. Conduct regular housekeeping duties such as sweeping, shoveling, power washing, scraping and cleaning up spills. Complete appropriate record keeping

What we offer

medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance

Fulltime

Associate Telecommunications Operations Specialist

The Associate Telecommunications Operations Specialist at NTT DATA is a pivotal ...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Finance, Accounting, Telecommunications or related field
Moderate level of experience providing telecommunications accounts payable services, or carrier telecommunications client service including invoice analysis or other telecom financial role
Moderate level of experience in telecommunications wire line and wireless services
Developing understanding of client cost accounting methodologies
Proven client service skills with demonstrated written and verbal communications capabilities suitable for client meetings and correspondence with senior management/management
Excellent written communication abilities
Clear and concise verbal communication ability
Goal oriented while exhibiting persistence in follow up, escalation, and resolution
Excellent attention to detail and takes pride in delivering demonstrated results
Ability to multi-task projects, assignments and daily workload while maintaining timely deliverables

Job Responsibility

Subject matter expert who encourages a streamlined work flow and possesses an end-to-end process knowledge of FLA, validations, dispute management, bill pay process, client/carrier interactions, late payment and missing invoice analysis, process exceptions and controls
Ensures that all invoices are being processed through FLA and validations to meet SLAs and KPIs
Keeps management updated of potential invoice processing issues
Responsible for proactively reaching out to carriers and clients to resolve any invoice approval and outstanding issues that could adversely affect the client health
Assists with client or vendor escalations
Identifies any IT related issues and communicate them effectively via logging an ITSM ticket
Provides invoice management services to assigned clients serving as liaison to the client by providing overall accountability and acting in the client’s interest to manage telecommunications cost allocation and invoice exception management
Performs standard invoice validation checks, documenting and resolving exceptions following the appropriate handling procedures
Follows client invoice exception business rules and guidelines, as appropriate
Ensures that all invoice items are assigned appropriate general ledger codes in accordance with the client’s general ledger procedures, contacting clients for coding information as needed

Fulltime

Associate Product Operations Specialist

SiriusXM is looking for an Associate Product Operations Specialist to play a cri...

Location

United States , New York; Oakland

Salary:

67000.00 - 85000.00 USD / Year

SiriusXM

Expiration Date

Until further notice

Requirements

BS or BA degree
1-3 years in a Program Management, Project Management, Client Services, or Operations role at a digital or mobile media company or related industry
Outstanding written/verbal communication skills with internal & external audiences
Expert organizational skills
Experience in creating tailored communication to different audiences across all levels of the business
Highly skilled in building relationships, coordinating cross functional teams and influencing decision-making
Knowledgeable of market trends & competitive landscape
Experience and proven success managing large scale programs with Sales, Product and/or Engineering teams in a support capacity
Excellent analytical skills
Excellent judgment, great attitude, natural team player

Job Responsibility

Partner on, support, and drive strategic go-to-market initiatives that have significant impact on SiriusXM Media and AdsWizz ad monetization and creator strategies Influence decisions across cross-functional leaders and stakeholders
Support in the organization and guidelines setting for complex programs, partners and business partners and develop realistic program plans, project estimates and KPIs
Drive progress against launch milestones in GTM-driven working groups, manage program plans, program status communication and related documentation
Manage distributed project execution teams with associated programs to ensure successful completion
Communicate expertly and partner with Product, Sales, Ad Operations, Engineering, and other cross functional teams to build consensus and meet projected deadlines
Manage and communicate status on programs from conception through launch, and provide post launch analysis by building strategic communication framework for internal constituents
manage proactive and reactive communications to various internal & external stakeholders
Drive development and rollout of best practices around new ad products/capabilities

What we offer

discretionary short-term and long-term incentives

Fulltime

Senior Associate Service Delivery Specialist

The Senior Associate Service Delivery Specialist at NTT DATA is responsible for ...

Location

Thailand , Bangkok

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field
ITIL Certification, such as ITIL Foundation or higher-level certifications
Moderate level of demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider
Moderate level of experience delivering IT services, managing IT projects, and understanding the IT service lifecycle
Moderate level of experience in managing client relationships, understanding client needs, and ensuring client satisfaction
Ability to establish strong relationships with internal stakeholders and external clients
Good written and verbal communication skills
Displays an analytical mindset with good problem-solving skills and can use initiative to drive innovation
Ability to work well in a pressurized environment
Good client service orientation

Job Responsibility

Works as an Independent Contributor (IC) under the guidance of a manager and acts as the interface between the client and the organization
Performs client facing service activation activities and support GDC in service activation completion
Responsible for operations performance, including - Creating Service reports with accuracy and quality
Escalation management and Reporting
Meeting management with clients
Change Management - record changes to RoE, SoW, Asset Verification for Service First incidents
Track RMA returns, client follow up and delivery of assets
Completes vendor follow up for contract backout issues
Ensures Manage Centre activation
Provides assurance regarding the compliance of, and lifecycle management for, all contracted Services

Fulltime

Associate Specialist, Mid Office Operations

Roles and Responsibilities ● Weekly Contingent reports with follow up on progres...

Location

India , Hyderabad

Salary:

Not provided

Randstad

Expiration Date

July 29, 2026

Requirements

Comfortable working in multiple systems
Strong Communication Skills
Attention to detail
Ability to respond to customer needs with speed and accuracy
Willingness and eager to learn
Demonstrates Adaptability - Learning Randstad Pace
Connect the dots and understand dependencies
Acts with a sense of urgency
Openly receives feedback
Ability to multitask and prioritize work

Job Responsibility

Weekly Contingent reports with follow up on progress, escalation to Manager
Audits reports with follow up to Team Lead
Sending all Wednesday email updates to field on status of their onboarding
Sending Unresponsive emails to field regarding the action needed
Out of office coverage on placements that have been started
Onboarding send Estaff and Welcome letter on specific accounts
I9 EAD expiration document follow up with field and talent
I9 Everify weekly report and follow up as needed
RITS process weekly notification to field with confirmation of start date
RITS onboarding weekly

Fulltime

Associate Specialist, Mid Office Operations

Location

India , Hyderabad

Salary:

Not provided

Randstad

Expiration Date

June 29, 2026

Requirements

Bachelor's Degree
Experience in a customer support role/call center environment
Ability to continually review the process for improvement
Strong organizational skills
Excellent typing skills
Knowledge of customer service practices and principles
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Time Management
Customer focus and adaptability to different personality types

Job Responsibility

Document all activity and communication in Ivanti, Randstad Front office systems (service desktop). 20%
Liaising with internal and external stakeholders to learn and expand the knowledge 5%
Participate and prepare for 1 on 1s with your leader, huddle meetings and quality audits. 10%
Handle, redirect, or escalate inbound talent communication via phone call, chat, and emails. 65%

Fulltime

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Associate Service Operations Specialist

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