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Associate Service Operations Specialist

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NTT DATA

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Location:
Korea, Republic of , Seoul

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Associate Service Operations Specialist at NTT DATA is an entry-level position focused on coordinating and monitoring operational activities to ensure effective service delivery. Candidates should possess a bachelor's degree in Information Technology or Business Administration and have a customer service focus. Responsibilities include managing shift rosters, client escalations, and operational metrics. Preferred qualifications include ITIL Foundation certification. This role offers a hybrid working environment and opportunities for growth within a diverse and inclusive company.

Job Responsibility:

  • Assists with the management of the shift roster and ensuring that all operations metrics are monitored
  • Assists with ensuring that shift handover processes are adhered to and managed
  • Assists with the management of shift escalations from clients
  • Dashboards all key Metrics and manages the about to be breached situations
  • Contributes to ensuring that services are meet the stated service level agreement (SLA) levels
  • Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs
  • Monitors the operational effectiveness of support services and develops and implements the required improvement plans
  • Balances the needs of the client with the strategic direction of the company
  • Understands the core issues affecting the client and works with the relevant service teams to resolve
  • Helps to identify the needs, risks and issues and proposes appropriate solutions and courses of action
  • Performs any other related task as required

Requirements:

  • Displays customer service focus
  • Good communication skills and ability to prepare structured, and relevant communications to operations leaders
  • Displays ability to work in a fast paced and deadline driven environment
  • Displays ability to build, manage and foster a team-oriented environment
  • Ability to work creatively and analytically in a problem-solving environment
  • Ability to quickly become proficient in delivery processes and related systems
  • Some ability to analyze, design and improve operations processes
  • Bachelor's degree or equivalent in Information Technology or Business Administration or related field
  • Basic work experience in service delivery within a large scale (preferably multi-national) technology services environment
  • Basic experience gained in a service delivery environment including technical and service management exposure
  • Basic experience in managing customer escalation situations and objection handling
  • Basic demonstrated support operations experience

Nice to have:

ITIL foundation certification

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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