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SITA Logo SITA · IT - Administration

Associate Service Operations Specialist (Linux + Networking + Databases)

Egypt, Cairo · Job Posted June 28, 2026
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Job Description

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. As Service Operation Associate, you will be responsible to ensure SITA’s competitive strength and business growth by delivering the highest quality technical Service Operations to customers.

Job Responsibility

  • Ensure SITA’s competitive strength and business growth by delivering high quality technical Service Operations
  • Provide Service Operations support to internal and external customers in line with SLAs
  • Ensure correct functioning and maintenance of all systems and products
  • Act as Single Point of Contact when required
  • Deliver incident and problem management support
  • Coordinate with resolver groups for effective resolution
  • Ensure fast restoration times through timely escalation
  • Manage replacement of faulty equipment
  • Perform preventive and proactive maintenance
  • Detect problems proactively and diagnose
  • Follow installation guidelines
  • Use appropriate tools for installation, interventions, and repairs
  • Report and escalate unresolved issues
  • Perform Change Management, configuration, design, implementation
  • Conduct analysis, definition, documentation, testing of system enhancements
  • Provide onsite support during service cutovers
  • Maintain communication with customers
  • Manage local suppliers
  • Document lessons learned and known errors
  • Work in 24/7 shift rotations

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Network Engineering, or Telecommunications
  • 1 year of experience in technical support in LAN/WAN environments, Aircom & Messaging (ACM) domain, and delivering services aligned with SLAs
  • Solid understanding of Linux systems
  • Familiarity with ITIL practices (Incident Management, Problem Management, Change Management)
  • Experience with MariaDB, Oracle, MongoDB, or Cassandra
  • Good understanding of networking concepts
  • Knowledge/awareness of RedHat Linux, ITIL v4, IBM MQ, and writing SQL queries

Nice to have

Cassandra knowledge

What we offer

  • Flex Week (work from home up to 2 days/week)
  • Flex Day (make workday suit your life)
  • Flex-Location (up to 30 days/year work from any location)
  • Employee Wellbeing (EAP and Champion Health platform)
  • Professional Development (LinkedIn Learning, Microsoft Enterprise Skills Initiative, Pluralsight, etc.)
SITA - All Job Offers

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