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GLG Logo GLG · Customer Service

Associate, Service – Growth FS

United Kingdom, London · Job Posted December 30, 2025
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Job Description

GLG is seeking French speaking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment. Associates are the engine driving GLG’s Insight Network – the world’s largest and most varied source of first-hand expertise. The Associate role involves fast-paced communication, working directly as thought partners with leading professionals – think top financial services firms, consultancies, and corporations – to connect them to the insight they need to get ahead.

Job Responsibility

  • Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win
  • Owning client projects from start to finish – that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high-quality outcomes to both our clients and our experts
  • Collaborating with colleagues, your manager, and internal stakeholders to bring GLG’s full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts
  • Upholding GLG’s compliance framework and embracing our company values

Requirements

  • Bachelor’s degree or higher (required)
  • Native or professional-level French speaker
  • 0-3 years of work experience in client-facing, sales, or account management roles
  • Demonstrated critical thinking and creative problem-solving skills
  • Excellent communication and interpersonal skills, including comfort with phone-based outreach
  • Ability to work independently and collaboratively, in an ever-changing and fast-paced environment
  • Receptive to close coaching and feedback
  • Ability to multitask and prioritize effectively, while ensuring an attention to detail
  • Hustle and tenacity that drives you to go above and beyond to delight clients
  • Appreciation for data and understanding the numbers
  • Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs and expectations
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