Associate Scrum Master Job at NTT DATA (Jakarta Selatan)

Job Description

The Associate Scrum Master role at NTT DATA is an entry-level position focused on supporting operational activities and ensuring effective service delivery. Candidates should possess strong communication and organizational skills, with a background in Information Technology or Business Administration. The role involves assisting with shift management, monitoring service level agreements, and contributing to continuous improvement initiatives. A bachelor’s degree is required, and ITIL Foundation certification is preferred. This position offers a hybrid working environment and opportunities for growth within a global technology services leader.

Job Responsibility

Assists with the management of the shift roster and ensuring that all operations metrics are monitored
Assists with ensuring that shift handover processes are adhered to and managed
Assists with the management of shift escalations from clients
Dashboards all key Metrics and manages the about to be breached situations
Contributes to ensuring that services are meet the stated service level agreement (SLA) levels
Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs
Monitors the operational effectiveness of support services and develops and implements the required improvement plans
Balances the needs of the client with the strategic direction of the organization
Understands the core issues affecting the client and works with the relevant service teams to resolve
Helps to identify the needs, risks and issues and proposes appropriate solutions and courses of action
Performs any other advanced operational tasks as required by leadership

Requirements

Bachelor’s degree or equivalent in Information Technology or Business Administration or related
ITIL foundation certification
Entry level work experience gained in a managed service delivery within a large scale (preferably multi-national) technology services environment
Entry level experience gained in a managed service delivery environment including technical and service management exposure
Entry level experience in managing customer escalation situations and objection handling
Entry level demonstrated managed services operations experience
Displays good customer service focus
Good communication skills
Good organizational skills with the ability to work in a fast paced and deadline driven environment
Displays ability to work creatively and analytically in a problem-solving environment
Displays ability to quickly become proficient in delivery processes and related systems
Displays ability to analyze, design and improve operations processes
Ability to work across different cultures and social groups
Displays ability to work well in a pressurized environment and adapt to changing circumstances

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Associate Scrum Master

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