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Associate Salesforce Administrator

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Boeing

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Location:
India , Bengaluru

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Boeing Global Services IT is hiring an Associate Salesforce Administrator to own and optimize our Salesforce Service Cloud platform and evolve our service operations with AI and automation. You’ll be the primary admin for Service Cloud, manage integrations and security, and partner with Product, Data, and Engineering teams to deliver scalable, secure, and measurable improvements in agent productivity and customer satisfaction. This role will be based out of Bangalore, India.

Job Responsibility:

  • Operate as the day to day Salesforce Administrator for Service Cloud: Manage configuration, Flows, security model, permission sets, sharing, and org settings
  • Support Service Cloud architecture and scalability efforts to support high volume support operations
  • Support integration of Salesforce Order Management, MuleSoft/Informatica, Data Cloud, and Experience Cloud
  • manage named credentials and connected apps
  • Support Omni-channel deployments including email, webforms, chatbots, Live Agents and Voice (Amazon Connect)
  • Inventory and govern automations (Flows, Process Builders, Apex), identify risk, and drive remediation with Development and Architecture teams
  • Ensure data integrity and governance: validation rules, structured imports, and steward collaboration
  • Implement security, segregation of duties (SoD), and audit controls to meet compliance requirements (e.g., SOX)
  • Troubleshoot advanced user issues and integration failures
  • produce runbooks and drive cross team resolution
  • Train and enable users
  • create documentation and release notes
  • Configure and maintain reports and dashboards to provide real time data updates
  • Use App Manager and Lightning Flexi Pages to design and publish optimized, role specific Lightning apps and page layouts for users
  • Build and manage Einstein Prompt Builder templates to craft reusable, context aware prompts that drive consistent AI responses
  • Create and assign permission sets to grant least privilege access and simplify user permission management across profiles
  • Repeatable deployments using CI/CD pipelines with sfdx, Git, and change sets to ensure reliable releases
  • Knowledge on Daily Limits of Platform Events: Monitor org usage and limits (like daily Platform Event allocations) to prevent throttling and ensure reliability
  • Define sandbox types, refresh cadence, and data seeding to support environments

Requirements:

  • 5+ years Salesforce administration experience (enterprise environments) Service Cloud focus
  • Salesforce Administrator Certification required
  • Hands on experience with Flows (record triggered/auto-launched), Process Builder migration, Apex familiarity a plus
  • Experience in creating dashboards and operational reports for support KPIs
  • Deep Service Cloud experience: you’ve administered complex Service Cloud orgs and understand case management, routing, entitlements, and Knowledge
  • Data & security minded: understands data modeling, sharing, permission sets, SSO, and compliance controls
  • Collaborative: can translate business needs into secure, maintainable Salesforce solutions and work well with cross functional teams
  • Results oriented: ability to measure impact and use KPIs to improve operations

Nice to have:

  • Salesforce Certificates: Platform App Builder or Platform Developer I, Service Cloud Consultant
  • Familiarity with integrations (named credentials, connected apps) and middleware (Informatica or MuleSoft)
  • Ability to learn and implement Agentforce, Einstein, Next Best Action, or equivalent AI/automation tooling
  • Experience with Data Cloud
What we offer:
  • Competitive base pay and incentive programs
  • Industry-leading tuition assistance program pays your institution directly
  • Resources and opportunities to grow your career
  • Up to $10,000 match when you support your favorite nonprofit organizations

Additional Information:

Job Posted:
April 23, 2026

Expiration:
April 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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