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Respond to incoming communications, queries and requests for sales operations and commissions related information and updates
Escalate more complex issues to appropriate contact
Support the Incentive Compensation team by gathering, scrubbing and organizing data
Administer monthly commissions process
Set up and deliver commission and bonus statements, respond to related questions and resolve standard issues
Write, update and maintain team SOPs
Make suggestions for process improvements and efficiencies
Assist with the implementation of solutions that will leverage system capabilities to improve sales and commissions processes and productivity and HR data and programs
Assist with change management processes
Support communication efforts across relevant stakeholders
Deliver new process updates and projects, including ideation, requirement gathering, build, support and maintenance and success tracking
Assist with the evaluation of business and technical requirements
Understand and communicate inherent security risks and solutions to technical and non-technical business stakeholders
Support the definition, development and analysis of KPIs
Other duties as needed or assigned
Requirements:
Bachelor's degree in Accounting, Finance or related field of study
Experience in Sales Operations, Compensation, or FPA a plus
Strong analysis skills
Expert knowledge of Excel
Strong knowledge of Google Workspace
Ability to get up to speed quickly, take initiative and critically analyze data, processes and procedures in a push toward constant improvement
Excellent written, presentation, and communication skills
The ability to multi-task in a fast-paced environment, juggling multiple deliverables simultaneously, meet strict deadlines, and work under pressure
Exhibit strong attention to detail
A flexible & solutions oriented demeanor
Ability to work both independently and collaboratively
Ability to focus on a single project from start to finish
Ability to use a high level of discretion
Very strong work ethic with a team mentality
Nice to have:
Experience in Sales Operations, Compensation, or FPA
What we offer:
Medical, dental, vision, life, disability, and supplemental coverage
Matching 401(k) program
Employee Resource Groups
Office wide engagement activities, team events, happy hours and more
Casual dress code
Free parking
Fully stocked coffee bar
Onsite gym
Free counseling sessions through Employee Assistance Program
Company paid holidays, paid vacation time and wellness days