Associate Renewals Account Manager Job at Rapid7 (Reading)

Senior Account Associate, Renewals

The Senior Account Associate for Renewals is responsible for engaging and retain...

Location

United States , Austin

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5+ years of experience in account management, software renewals, customer success, or other relevant business area working with enterprise (Fortune 1000) customers, preferably with direct client management for B2B Software as a Service
Experience managing an end-to-end sales cycle
Experience with objection handling and escalation mitigation, particularly at the C-suite level
Passion for meeting or exceeding performance goals
A strategic approach in reviewing the account footprint and prioritizing customer engagements to maximize account growth and retention
Experience managing customer engagements with complex Enterprise-level customers
Ability to prioritize high-value activities amongst competing priorities
Familiarity with the Atlassian product suite
understanding of common uses cases and ways of work, as well as with CRM tools (Salesforce preferred) and Business Intelligence (such as Tableau), CSM platforms (such as Gainsight), forecasting software (such as Clari), and work collaboration tools (Zoom, Slack, and Google Suite preferred)
Experience working with channel partners and resellers

Job Responsibility

Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates while also mitigating churn risk
Identify cross-sell and up-sell opportunities during the renewals cycle and educate customers on the benefits of Atlassian products
Maintain a healthy pipeline by logging sales and renewal activities, customer data and status within internal systems
Partner with the strategic account team on account planning and driving total book of business growth through whitespace analysis and install base research
Work with Atlassian's largest enterprise customers, handling the complexity and adapting to changing events
Co-own or collaborate on projects that seek to improve our practice, process, and/or ways of work

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Account Associate, Mid Market Renewals, Southern Europe

The Renewals team is comprised of curious, proactive, fun-loving Account Associa...

Location

United Kingdom , London

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

English & Spanish fluency mandatory
Three or more years of proven B2B SaaS experience in direct client management (renewals, account management, customer success, inside sales, or other relevant business area) working with enterprise customers
Track record of maintaining strong renewal rates to drive positive revenue outcomes
Consultative approach with an emphasis on discovery
ability to influence customer outcomes
Consistent track record of meeting or exceeding performance goals
Ability to overcome objections and mitigate commercial risk within accounts
Demonstrated ability to prioritize and manage your time amidst the competing priorities of a high growth business

Job Responsibility

Deliver best in class Net Retention and Gross Retention rates, through effective communication, risk mitigation and expansion discovery
Manage a diverse portfolio of MidMarket & Enterprise customers through the contract management lifecycle
Partner with the Sales Teams on account planning to ultimately drive total book of business growth
Understand customer business priorities and current use of Atlassian product suite to optimize Atlassian’s value and discover cross-sell and upsell opportunities for the Account team
Foster relationships and collaboratively sell with Atlassian Solution Partners sales representatives
Weekly forecast your pipeline for renewal & expansion opportunities
Maintain operational excellence through multi-tasking and prioritization

What we offer

health and wellbeing resources
paid volunteer days
health coverage
wellness resources

Fulltime

Renewals Associate

Airtable is the no-code app platform that empowers people closest to the work to...

Location

United States , Austin

Salary:

81000.00 - 105000.00 USD / Year

Airtable

Expiration Date

Until further notice

Requirements

2+ years of quota-carrying Post-Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization
Strong negotiation skills and demonstrated capability closing large, complex contracts
Strong collaboration skills and successful experiences working with internal XFN partners (Rev Ops, Biz Tech) as well as customer facing counterparts (Sales & Success)
Ability and eagerness to grow business in a strategic manner, i.e. creating new processes and initiatives
Approaches work with empathy, craftsmanship, and a growth mindset - you are a self motivated and proactive team player
Solid understanding of Enterprise SaaS applications and collaboration technology
Consistent track record of achieving personal and team goals
History of thriving in a rapidly changing environment

Job Responsibility

Own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships
Be a primary stakeholder in building the foundational processes and playbooks for this new role
Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
Maintain and report an accurate rolling 90-day forecast of renewals in your territory
Negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Develop playbook for renewal engagement maximizing revenue retention

What we offer

Benefits
Restricted stock units
Incentive compensation

Fulltime

Enterprise Accounting Success Manager

The Enterprise Accounting Success Manager will be joining a growing Customer Suc...

Location

United States , Los Angeles

Salary:

96000.00 - 144000.00 USD / Year

FloQast

Expiration Date

Until further notice

Requirements

BA/BS degree in Business Administration, Accounting, Finance or relevant fields
5+ years of private or public accounting experience required
Experience in a customer facing role
Thorough knowledge of basic accounting procedures and principles
Experience working with/for public or large private companies
Ability to effectively interact with client teams at various levels of technical and non-technical depth
Experience working with cross-functional teams
Proven ability to manage multiple projects
meeting deadlines and strong attention to detail
Ability to think analytically and apply problem solving skills to scenarios throughout the course of the work day

Job Responsibility

Cultivate Strong Relationships: Build and nurture robust, long-term relationships with key stakeholders (including Controllers, Accounting Managers, CFOs, Business Systems/Operations, IT, and Internal Audit) within our largest and most complex enterprise accounts
Deliver Consultative Solutions: Provide exceptional customer service, product assistance, training, and tailored, consultative solutions to help clients achieve their close management and accounting operational goals within your assigned book of business
Drive Engagement: Respond to all client inquiries, offer comprehensive product training, and establish regular Quarterly Business Reviews (QBRs)
Collaborate Cross-Functionally: Partner with Product/Engineering, Sales, Executive Leadership, and Professional Services, sharing insights based on the specific needs of your enterprise clients
Advocate for Clients: Understand the unique business needs of your enterprise accounts and provide direct product feedback to the Product and Engineering teams to ensure high customer satisfaction
Manage Renewals: Work in partnership with Account Management to strategize and manage the client renewal process, aiming for a high annual retention rate and strong net retention quarter over quarter
Orchestrate Executive Engagement: Partner with Executive leadership to organize and execute recurring executive business reviews (via Zoom and strategically planned on-site visits where expansion opportunities or risks exist)
Support Growth Initiatives: Strategize with Sales and Account Management to expand the pipeline within enterprise accounts and assist in closing new business or pilots
Ensure Seamless Onboarding: Collaborate closely with Professional Services to ensure a smooth onboarding experience and ongoing success for clients
Become a Product Expert: Develop deep product expertise, staying up-to-date on the latest features and functionality

What we offer

Medical
Dental
Vision
Family Forming benefits
Life & Disability Insurance
Unlimited Vacation
participation in our Employee Stock Program
up to an annual 15% bonus, paid out quarterly

Fulltime

Vice President, Account Management

Serve as a senior leader within Client Services and a key voice on the Senior Le...

Location

United States , Seattle

Salary:

137500.00 - 150000.00 USD / Year

Walker Sands

Expiration Date

Until further notice

Requirements

At least 12-15 years leading client accounts in a marketing, PR and/or creative agency
Demonstrated success in managing high-value, integrated marketing accounts with complex and large budget scopes
Deep understanding of B2B industries (e.g., tech, SaaS, professional services) and all aspects of the marketing landscape
Demonstrated ability to build trusted advisor relationships with executive and C-level client contacts
Exceptional leadership working with and/or managing cross-disciplinary teams in a matrix account team structure
Extensive experience in business development, including leading sales pitches, growing client accounts, and negotiating contracts
Strong financial acumen with experience managing client budgets, profitability, and utilization metrics
Ability to work under pressure and manage multiple priorities simultaneously
Proficiency in project management tools and software
Excellent listening, negotiation and presentation skills

Job Responsibility

Lead up to 2 large, multi-service accounts as the primary senior strategist and relationship manager
Works with services teams to define program goals and strategy
monitors results and client business impact
builds client relationships
and manages account profitability, client health and renewals
Serve as senior oversight for a portfolio of large, integrated and/or high-value accounts, establishing trusted advisor relationships with senior client stakeholders (e.g., CEOs, CMOs) and senior point of contact for internal service teams
Act as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practices
Provide strategic direction for client programs, ensuring alignment with client goals and agency capabilities
Navigate high-stakes client conversations, including budget discussions, quality concerns, and sensitive business challenges such as leadership transitions or budget cuts
Lead the development of integrated marketing plans and campaigns with a deep understanding of B2B industries (tech, SaaS, professional services)

What we offer

Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more
Employer-matched 401(k) and access to financial planning services
Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year
Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams
Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a $2,000 gift
Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more
Clear career paths, mentorship programs, and learning events to help you grow professionally

Fulltime

Accounts Payable Associate

The Accounts Payable Associate will be responsible for the AP process for multip...

Location

United States , New York

Salary:

60000.00 - 90000.00 USD / Year

Arrow Search Partners

Expiration Date

Until further notice

Requirements

Bachelor’s degree in accounting
2-5 years of AP experience
Proficient experience with Workday FINS
Ability to maintain a high level of confidentiality

Job Responsibility

Review and verify invoices and payment requests
Maintain billing mailboxes for each office
Review aged‐payables and follow up
Enter credit card transaction details and support with the monthly reconciliation process
Administer the contract onboarding, renewal, and offboarding processes in the company’s contract management system
Assist with vendor due diligence by collecting W‐9 forms and payment instructions
Assist with the annual 1099 filing preparation
Identify opportunities to streamline accounts payable processes
Coordinate with vendors to investigate and resolve discrepancies with our accounts as they arise

Accounting Success Manager

The Accounting Success Manager I will be joining a growing Customer Success team...

Location

United Kingdom , London

Salary:

Not provided

FloQast

Expiration Date

Until further notice

Requirements

BA/BS degree in Business Administration, Accounting, Finance or relevant fields
Minimum of 2-3 years of accounting experience required
Thorough knowledge of basic accounting procedures and principles
Experience working with cross-functional teams
Proven ability to manage multiple projects
meeting deadlines and strong attention to detail
Ability to think analytically and apply problem solving skills to scenarios throughout the course of the work day
Strong listening and presentation skills
Strong verbal and written communication skills
Ability to travel up to 30%

Job Responsibility

Cultivate Strong Relationships: Build and nurture robust, long-term relationships with key stakeholders (including Controllers, Accounting Managers, CFOs, Business Systems/Operations, and IT) within our mid-market accounts
Deliver Consultative Solutions: Provide great customer service, product assistance, training, and tailored, consultative solutions to help clients achieve their close management and accounting operational goals within your assigned book of business
Drive Engagement: Respond to all client inquiries, offer comprehensive product training, and establish regular Quarterly Business Reviews (QBRs)
Collaborate Cross-Functionally: Partner with Product/Engineering, Sales, Executive Leadership, and Professional Services, sharing insights based on the specific needs of your clients
Advocate for Clients: Understand the unique business needs of your accounts and provide direct product feedback to the Product and Engineering teams to ensure high customer satisfaction
Manage Renewals: Work in partnership with Account Management to strategize and manage the client renewal process, aiming for a high annual retention rate and strong net retention quarter over quarter
Support Growth Initiatives: Strategize with Sales and Account Management to expand the pipeline within your accounts and assist in closing new business or pilots
Ensure Seamless Onboarding: Collaborate closely with Professional Services to ensure a smooth onboarding experience and ongoing success for clients
Become a Product Expert: Develop deep product expertise, staying up-to-date on the latest features and functionality
Lead Strategic Meetings: Plan and lead in-person client meetings to expand our footprint, foster end-user adoption, and mitigate churn

Fulltime

Account Support Manager

Account Support Manager role focused on managing the onsite delivery of software...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field)
5-7 years working experience in related fields
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Broad knowledge of corporate organization, job, and policies
Comprehensive business, technical or functional knowledge at an expert level
Communicate tactfully with diplomacy up to senior management levels
Active listening skills
Problem-solving skills
Consulting skills
Project management skills

Job Responsibility

Apply advanced technical knowledge to operate one or more technology areas
Integrate technical knowledge and business understanding to create solutions for customers
Resolve single- and cross-technology incidents independently
Work with team members to resolve unusually complex or cross-technology incidents
Proactively and reactively look for solutions to prevent problems
Apply company solutions to meet highly complex customer needs
Identify additional services for future service revenue growth
Provide technical consulting during contract renewal discussions
Build and maintain strong relationship up to senior management level
Design and deliver support solutions using specific industry knowledge

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Associate Renewals Account Manager

Rapid7

Location:
United Kingdom , Reading

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 20, 2026

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Job Responsibility:

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