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Rapid7 Logo Rapid7 · IT - Administration

Associate Renewal Account Manager

United States, Boston, MA, United States Employment contract 59500.00 - 80500.00 USD / Year · Job Posted June 14, 2026
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Job Description

The Associate Renewal Account Manager owns and executes the renewal strategy for a portfolio of existing customers to drive critical revenue retention outcomes. Operating as the primary commercial point of contact, this role exercises strategic judgment during negotiations and coordinates cross-functional resources to secure recurring revenue. Candidates will thrive in a hybrid work environment located in either the Metro Austin, Texas or Metro Boston, Massachusetts areas.

Job Responsibility

  • Manage and execute the full renewal lifecycle for assigned accounts to ensure timely contract completion
  • Negotiate contract terms and coordinate internal approvals for renewals and amendments while balancing company objectives
  • Serve as the primary commercial contact for assigned customers regarding renewal, upsell, and pricing matters
  • Conduct renewal review calls to provide consultative guidance based on customer goals and budget cycles
  • Identify and qualify upsell or cross-sell opportunities within existing accounts to support expansion strategies
  • Prepare accurate renewal forecasts using Salesforce, Clari, and internal reporting tools while maintaining detailed account records
  • Partner cross-functionally with Sales, Customer Success, Channel, and Finance to deliver seamless customer outcomes
  • Collaborate with leadership on renewal playbooks, workflows, and best practices to improve customer retention processes

Requirements

  • 1+ years of experience in software as a service renewals or account management with measurable success against retention targets
  • Proficiency with Salesforce and other customer relationship management systems
  • Experience or familiarity within the cybersecurity or technology industry sector
  • Bring a structured approach to driving outcomes and holding oneself accountable to managing a portfolio of accounts
  • Bring an ability to communicate in a clear manner that conveys objectives and rationale to executives and procurement stakeholders
  • Bring a collaborative mindset to build networks and work across boundaries with internal sales and success teams
  • Bring a decisive approach to making efficient commercial choices that resolve transactional challenges and enable momentum
  • Bring a proactive learning mindset to continuously develop personal capabilities and search for better customer solutions
  • Embody our core values to foster a culture of excellence that drives meaningful impact and collective success
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