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Associate Renewal Account Manager

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Rapid7

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Location:
United States , Boston, MA ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

59500.00 - 80500.00 USD / Year
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Job Description:

We are seeking a proactive and results-driven Associate Renewal Account Manager to own and execute the renewal strategy for a portfolio of existing customers. This individual will act as the primary point of contact for all transactional activities, exercising judgement in managing customer negotiations, coordinating cross-functional resources, and driving revenue retention outcomes. The ideal candidate is a self-starter with basic commercial acumen, capable of navigating complex customer environments and influencing renewal decisions with manager oversight.

Job Responsibility:

  • Develop renewal plans for assigned customers, proactively identify risk & expansion opportunities
  • Analyze account performance data to forecast renewal outcomes & prioritize engagement
  • Partner cross-functionally with Sales, Customer Success, Channel, and Finance to ensure a seamless renewal experience
  • Independently manage and execute the full renewal lifecycle for assigned accounts
  • Negotiate terms and coordinate approvals for renewals and amendments
  • Exercise discretion to resolve customer or partner issues
  • Serve as the primary commercial contact for assigned customers on renewal, upsell, and pricing related matters
  • Conduct renewal review calls and provide consultative guidance
  • Maintain and grow relationships with key decision-makers and channel partners
  • Identify and qualify upsell and cross-sell opportunities within existing accounts
  • Partner with Sales and Customer Success to develop and execute account expansion strategies
  • Provide recommendations to improve renewal health and account profitability
  • Prepare and deliver accurate renewal forecasts
  • Analyze renewal trends to develop data-driven strategies for risk mitigation
  • Maintain detailed renewal documentation and account records
  • Collaborate with leadership on renewal playbooks & best practices
  • Participate in team initiatives to improve renewal workflows and customer retention processes

Requirements:

  • 1-2+ years of experience in SaaS renewals or account management with measurable success against retention targets
  • Strong business judgement and ability to balance commercial objectives with customer satisfaction
  • Excellent written and verbal communication skills
  • ability to communicate with executives and procurement stakeholders
  • Proficiency with Salesforce and other CRM systems
  • Strong analytical mindset and forecasting ability
  • Demonstrated initiative, accountability, and independence in managing a portfolio of accounts
  • Cyber Security or technology industry experience is a plus

Nice to have:

Cyber Security or technology industry experience

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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