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Airwallex Logo Airwallex · Finance

Associate, Quality Assurance Operations

Singapore, Singapore · Job Posted February 21, 2026
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Job Description

Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world's most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.

Job Responsibility

  • Take the daily quality assurance check on a scope of globe and cross-domain– KYC, TM, Name Screening, etc.
  • Deliver high-quality assessment results regarding the identification of operational errors, procedural loopholes, and system limitations
  • Meet the productivity requirements of daily/monthly QA volume
  • Provide a workable solution to remediate the QA findings
  • Drive and co-work with other stakeholders to improve the operation quality, workflow/procedure, system, etc.
  • Proactively support other global projects and initiatives that are related to quality assurance and embed them into the daily operational process

Requirements

  • Previous compliance domain experience with a minimum of 5 years (e.g., Due diligence, Know Your Customer (KYC), Transaction Monitoring, FinCrime Investigation, etc.)
  • Previous experience related to Quality Control and/or Quality Assurance will be a big plus
  • Knowledgeable in compliance process and risk control framework across the entire account lifecycle, from onboarding, transaction monitoring, risk assessment, etc.
  • Fast learner to quickly catch up in any new domain
  • Good logic and strong analytical skills to identify the root cause of issues
  • Result-driven and user-friendly mindset to output workable solutions
  • Fluent in Mandarin and English– ability to present complex information clearly & concisely
  • Well-organized individual with the ability to deliver the work to a high standard and on time
  • Proactive and creative approach to work, self-motivated and pragmatic, taking responsibility and accountability for own tasks
  • Confidence in interrogating data, processes and interviewing stakeholders, be proficient in the use of Excel and PowerPoint
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