Associate Programme Director

• Provide mentoring and support to multiple project teams, ensuring the delivery of incredible customer experiences, including (but not limited to) websites, e-commerce, mobile apps, emerging technologies, films, products, or events
• Oversee the successful setup, structure, and end-to-end delivery of multiple engagements involving technical, brand, marketing stakeholders, or environmental complexities, rollout plans in multiple countries, physical construction, or fixed deadlines
• Establish strong relationships with senior clients, partners, and multiple suppliers, ensuring the best outcomes for both clients and AKQA
• Lead on cross-department collaboration, knowledge sharing, and mentorship to promote a cohesive and high-performing work environment
• Iterate and teach tailored delivery approaches based on methodology or client need, ensuring alignment with business objectives and stakeholder expectations
• Collaborate with internal teams and clients to define and agree on the Scope of Work, ensuring engagements are clear, unambiguous, and effectively delivered
• Lead on client discussions regarding project realities, addressing open issues promptly and decisively

• Significant experience in managing diverse service delivery functions in a fast-paced environment, implementing innovative, interactive, and consumer-focused solutions
• Leads client sessions, resolving challenging discussions with senior client stakeholders, and building long-term relationships
• Expert understanding of both waterfall and agile methodologies and when to use them
• Experience line managing multiple team members
• Ability to define functional and technical requirements or User Stories and articulate the value to clients
• Ability to effectively communicate with new clients about appropriate ways of working to reach their business objectives
• Experience owning commercial/financial decisions
• Commitment to delivering the highest quality of production
• Strong customer service ethos
• Self-motivation with the ability to inspire and lead project teams to fulfil a vision
• Dedication to continuous improvement of AKQA delivery practices, processes, and procedures

Certification in Scrum, Lean, or other delivery methodologies