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Cencora Logo Cencora · Health and Beauty

Associate Program Relations Manager

Canada, Regina · Job Posted February 20, 2026
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Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Responsibility

  • Assist the Program Relations Manager in serving as a liaison between Patient Support Programs (PSPs) and Health Care Professionals, providing support and completing delegated tasks as required
  • Revise, complete and coordinate private and public reimbursement documents with PSPs or directly with private insurer if no PSP exists
  • Coordinate the submission of Enrolment forms to PSPs
  • Collect necessary patient information and contact patients based on directions from the Health Care Professional and Program Relations Manager
  • Participate in special projects as assigned by the Program Relations Manager or Senior Manager. Present project results to management, including data analysis, reconciliation, and the creation of PowerPoint presentations
  • Identifies process improvements and provide clear recommendations to the Program Relations Manager
  • Provide triage support for information received by PSPs and facilitate access to required PSP services
  • Interact with patients, pharmacies, physician offices, and healthcare professionals to facilitate script renewals and other assigned tasks
  • Maintain clear communication with managers, pods, and colleagues regarding case management, particularly during planned absences
  • Responsible to report all Adverse Events to the assigned units/departments
  • Travel occasionally to a physician’s office or company office with the Program Relations Manager, as agreed upon
  • Perform additional duties and tasks as assigned

Requirements

  • Minimum University Degree in a related field or equivalent
  • A minimum of two (2) years’ experience working for a patient support program
  • Customer service, experience in call centers, medical, pharmaceutical and/or insurance industry is an asset
  • Fluency in English (written and verbal), is required
  • Fluency in French (written and verbal) may be required, depending on program and geographic location
  • Highly organized with strong attention to detail
  • Strong proficiency in Microsoft applications (Outlook, Word, Excel & PowerPoint)
  • Experience with Electronic Medical Records (EMR) systems, DocuSign, Adobe Pro and Visio are considered an asset
  • Ability to apply critical thinking skills to solve problems effectively
  • Proven ability to analyze data, interpret findings, and effectively present results to relevant audiences
  • Proven ability to manage time, set priorities and multi-task to meet various competing work deadlines

Nice to have

  • Customer service, experience in call centers, medical, pharmaceutical and/or insurance industry is an asset
  • Experience with Electronic Medical Records (EMR) systems, DocuSign, Adobe Pro and Visio are considered an asset
  • Fluency in French (written and verbal) may be required, depending on program and geographic location

What we offer

  • medical
  • dental
  • vision care
  • comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
  • support for working families
  • backup dependent care
  • adoption assistance
  • infertility coverage
  • family building support
  • behavioral health solutions
  • paid parental leave
  • paid caregiver leave
  • training programs
  • professional development resources
  • opportunities to participate in mentorship programs
  • employee resource groups
  • volunteer activities
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