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Join Lucid Software as an Associate Professional Services Consultant to help organizations enhance their business outcomes through effective use of visual collaboration tools in a hybrid work environment.
Job Responsibility:
Engage directly with stakeholders inside customer organizations to deliver a variety of customized engagements across the world in a professional, timely, and profitable manner
Influence and guide customers to get the most out of their investment in the Lucid Visual Collaboration Suite and achieve their business objectives
Contribute unique insights and experiences with customers to enhance Lucid’s value story
Maintain and deliver subject matter expertise (as well as Lucid Collaboration Suite best practices) on one or more of the following topics: innovation, organizational agility, software architecture, knowledge management, cloud migration, product development, digital transformation, change management, organizational effectiveness, Hybrid work, etc…
Develop and maintain expertise in Lucid’s products
Contribute to innovating on and developing new and existing service offerings
Extend the visibility of Lucid’s products and services and promote the capabilities of our Professional Services organization through customer engagements
Requirements:
2+ years of experience in consultative service positions, either as part of a professional services team or within an enterprise
BA or BS in a technical field that understands software delivery with a solid understanding of product development
masters degree preferred
Strong engagement management skills, particularly managing expectations with executive-level stakeholders and leaders
Excellent verbal and presentation skills, adapting complex concepts to meet the needs of individual contributors and/or executive-level customers
The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success
A track record of developing and maintaining subject matter expertise, manifested by an intense curiosity, engagement in learning and humbly contributing knowledge
A passion for helping others become wildly successful at achieving their business objectives
Delights in creating order out of highly ambiguous engagements. Evokes customer outcomes from stakeholders and prescribes trusted direction to achieve those results
Ability to self monitor and maintain high-motivation, managing multiple concurrent projects and customers
This position is hybrid, combining remote work with in-person collaboration at our Raleigh office two days per week (Tuesday and Thursday)
Nice to have:
Experience in a technical, engineering, or R&D role either directly from industry or indirectly through a software or service company
Experience with large rollouts of productivity / collaboration software
Experience working in similar SaaS organizations delivering collaboration tools
Proven capability to successfully engage with customers in a global environment and drive measurable customer outcomes
Experience working in change management, process management, and/or enterprise architecture