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Associate Product Support Specialist

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Bloomreach

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Location:
Czechia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're expanding our Bloomreach Engagement Support Team, and we’re looking for a new colleague to join as an Associate Product Support Specialist - working either during US business hours or working during standard EMEA business hours.

Job Responsibility:

  • Provide consulting to Bloomreach Engagement users through live chat or other channels if needed
  • Cover product and technical questions about the Bloomreach Engagement platform and related technologies
  • Answer questions about different marketing related topics
  • Help clients understand how to create reports, segmentations, campaigns or analyses
  • Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
  • As an expert, provide help to other consultants with advanced use-cases
  • Work on rotations day/night for US hours (Day shift: 9AM-5PM, Night shift: 5PM-1AM)
  • Work day shift for EMEA hours (9AM-5PM)

Requirements:

  • Basic understanding of HTML, CSS, JS
  • Problem solving skills (from identification to resolution)
  • Analytical thinking and ability to learn quickly
  • English language (advanced or native level)
  • Interest in data analytics and online marketing
  • Know how to communicate and build relationships over time with clients
  • Previous work experience in a client facing role, support or in marketing

Nice to have:

  • Understanding of the link between frontend and backend, network requests
  • Basic understanding of programming (algorithms, conditions, cycles)
  • More than 1 year of experience in SaaS company
What we offer:
  • A great deal of freedom and trust
  • Flexible working hours
  • Virtual-first work with Hubs across three continents
  • Company events
  • 5 paid days off to volunteer
  • People Development Program
  • Communication coach available
  • Leader Development Program
  • $1,500 professional education budget annually
  • Employee Assistance Program with counselors
  • Subscription to Calm app
  • ‘DisConnect’ days with additional day off each quarter
  • Sports, yoga, and meditation opportunities
  • Extended parental leave up to 26 calendar weeks for Primary Caregivers
  • Restricted Stock Units or Stock Options
  • Company performance bonus
  • Employee referral bonus of up to $3,000
  • Work anniversary rewards

Additional Information:

Job Posted:
December 06, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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