Associate Product Support Analyst

The Support Analyst assists customers with addressing any issues they have with the Xelix platform. They are responsible for reviewing tickets raised by the customers and resolving them in an expedient manner. This is an exciting role working that collaborates regularly with numerous other functions within the company, like Customer Support. Professional Services, Product and Engineering. The role is critical in ensuring that any customers of Xelix are able to use the platform as designed. The ability to trouble-shoot and resolve technical issues is a key element of the role. The successful candidate would have excellent technical acumen, organisational and communications skills and a drive to ensure the client experience matches our culture and helps build enduring relationships with our customers. This role be ideal for a candidate looking to leverage and hone their existing technical skills (like Python) whilst getting the opportunity to develop a skill set in project management and customer support. They will be a proactive, resourceful multitasker with at least one year of experience in a customer facing role.