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Associate Product Specialist

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Blume Global

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Location:
Australia , Sydney

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

85000.00 - 95000.00 AUD / Year
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Job Description:

At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. Our customers use our software to run their global logistics businesses and part of this end-to-end solution is our CRM module. As a Product Specialist, you see our customers challenges as opportunities. You use your knowledge of CRM to get into the fine detail, and find the solutions others miss. You turn our customers pain points into articulate requirements, and you work with your team to solve the problems our customers didn’t even know they had.

Job Responsibility:

  • Investigate and provide solutions to complex issues
  • Deliver high quality customer service in the form of 2nd line support
  • Writing up requirements for new features and functionality
  • Assess existing functionality and recommend areas for improvement
  • Documenting supporting content and release notes
  • Analyse and document processes
  • Identify and evaluate inefficiencies and recommend optimal business practice and system functionality/ behavior
  • Product development review (UAT/ QA) for software fixes and new features
  • Work collaboratively with customers and development throughout the lifecycle for new features

Requirements:

  • Experience working with CRM systems
  • Knowledge of logistics would be advantageous
  • Previous experience working with software development team and collaborating with sales and marketing teams to gather requirements is highly regarded
  • Superior communication and people skills with the ability to deal with people at all levels within the organization

Additional Information:

Job Posted:
February 16, 2026

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