Associate Product Manager

• Assist in research projects and customer discovery initiatives to inform product decisions
• Review, groom, and prioritize the product backlog in collaboration with Product Managers and Engineering teams
• Participate in day-to-day activities with Engineering teams, including sprint planning, backlog refinement, and delivery support
• Help teams remove blockers, manage dependencies, and resolve prioritization conflicts
• Analyze performance metrics and help the Product Manager to make informed decisions
• Support communication and visibility of product initiatives to the organization, particularly marketing, sales, and customer success
• Collaborate with product and user interface designers to understand user experience design principles and customer journey optimization
• Partner with product marketing to understand go-to-market strategies and customer communication approaches
• Participate in agile development processes and learn best practices for product delivery
• Support the creation and maintenance of product documentation, roadmaps, and stakeholder communications
• Assist in the analysis of product performance through the adoption funnel of mobile and SaaS products
• Learn and apply product planning, prioritization, and execution frameworks

• A post-secondary degree in computer science, business, engineering, or equivalent combination of education and experience
• 2-5 years of experience in analytics, growth, technology, consulting, or related field
• Experience working in an agile environment is a plus
• Understanding of (or a keen interest in) identity protocols like OAuth2 or SAML, and comfort navigating the logistical complexities of global billing systems and subscription lifecycles
• Interest to build a career in software product management, with a keen interest in technology products
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing team needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Priority Setting: focuses time/energy on the most important issues/opportunities
• Clearly understand how to assess the importance of tasks and decisions
• Resilience & Adaptability: can effectively cope with change, finding ways to advance work and projects
• Self Development: is personally committed to, and actively works to continuously improve

Experience working in an agile environment is a plus

• Health insurance including medical, dental, vision, life/disability insurances
• Employee and Family Assistance Program
• Group RRSP plan with a company match of up to 4% of base salary (Canada)
• 401k Plan with a company match (up to 4% of base salary) (US)
• Global Parental Leave: 26 weeks of full and partially paid leave for all permanent employees after 12 months