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We are looking for a Associate Product Manager to join our team and help Product Manager for Payments in day-to-day delivery and coordination. As a key member for the team, you will be responsible for taking ownership of small projects (bugs, support flows, experiments) and drive them to completion. You will collaborate with Product, Engineering, Support, Finance and external payment partners. Maintain clear documentation for new features, support flows and processes, and use data (Sheets/Excel) to track performance, spot issues and propose improvements.
Job Responsibility:
Investigate and help resolve product bugs related to payments, including basic debugging (reproduction steps, data validation) and coordination with Engineering
Design, test and “productionize” new customer support flows for payments, then hand them over to support teams
Perform light software testing of new features and flows (functional checks, sanity tests, regression checks)
Assist in organizing and coordinating product experiments, promotions and rollouts (set-up, tracking, follow-up)
Prepare simple reports, dashboards and summaries for the Product Manager and stakeholders
Communicate with payment processors and other external partners mainly on operational issues, incidents and resolutions
Contribute to refining the broader Payments business line by providing operational insights and data-driven feedback: customer journeys, checkout flows, billing and collections
Requirements:
1–3 years of experience in project management, operations, support or product-adjacent role in a software / SaaS environment
Strong analytical mindset
very comfortable with numbers, Google Sheets/Excel and basic metrics
Basic understanding of database structures and relational data models
ability to write simple SQL queries for analysis and troubleshooting
Clear, structured communicator and strong organizer
able to coordinate multiple stakeholders and follow up rigorously
Confident in presenting and training internal teams on new flows and features
Fluent English and at least one of: Spanish or Polish (Italian or Brazilian Portuguese are a strong plus)
Understands internet and ecommerce basics: online flows, checkouts, subscriptions, refunds, etc.
Basic understanding of financial concepts: card payments, accounts, transfers, settlements
Team player with a proactive, hands-on attitude, curiosity about product work and willingness to learn fast
Nice to have:
Familiarity with tools such as MySQL, DataGrip or similar database clients
Experience in a customer-facing or operations team (support, sales, customer success)
Any exposure to fintech or payments
What we offer:
Healthcare insurance
Wellness that works for you – from gym memberships to mental health support
Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge
ESOP (Employee Share Ownership Plan) after 6 months
Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave
Career Growth – lots of chances to learn, develop, and explore new paths
A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment
Flexibility That Works for You – Remote work and flexible hours
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