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3Shape Logo 3Shape · IT - Administration

Associate Principal Support Consultant, Tier 3

Ukraine, Kyiv · Job Posted February 23, 2026
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Job Description

We are looking for an experienced Support Consultant to work in our Kyiv office. Our ambition in Customer Support is to exceed customer expectations. We provide support to the world's leading dental supply companies, small- to large-scale dental laboratories, leading hearing aid manufacturers and more. And we need enthusiastic and skilled colleagues to help us serve this constantly growing customer base and achieve our goals.

Job Responsibility

  • Provide reliable and efficient technical support on 3Shape hardware and software via online sessions, telephone, e-mails, and occasional on-site events
  • General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up
  • Managing support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
  • Interact with other departments and escalate customer feedback further

Requirements

  • Relevant IT education and/or relevant experience in a support function
  • Knowledge of 3Shape support organization and tools
  • Advanced Microsoft Windows knowledge
  • General networking knowledge incl. understanding the concepts of client-server installations
  • Database (MSSQL or other) administration knowledge
  • Customer-oriented approach
  • Great analytical abilities and attention to detail, but keeping the big picture in mind
  • Ability to work independently, with the desire to share knowledge with colleagues
  • Good communicator, asking the right questions and listening also to what is not being said
  • Intercultural competences
  • Fluency in English, both verbally and in writing

What we offer

  • Meaningful work that helps to change the future of dentistry
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • A healthy work-life balance
  • Comprehensive benefits incl. 24 working days of annual vacation
  • medical insurance
  • paid sick leaves and child sick leaves
  • maternity and paternity leaves etc
  • Breakfasts and lunches in the office
  • Good working conditions in a comfortable office in UNIT.City
  • A parking lot with free spaces for employees
  • Occasional business trips to Western Europe
  • Opportunity to become a part of the success that 3Shape has created over the past 25 years
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