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We are looking for an experienced Support Consultant to work in our Kyiv office. Our ambition in Customer Support is to exceed customer expectations. We provide support to the world's leading dental supply companies, small- to large-scale dental laboratories, leading hearing aid manufacturers and more. And we need enthusiastic and skilled colleagues to help us serve this constantly growing customer base and achieve our goals.
Job Responsibility:
Provide reliable and efficient technical support on 3Shape hardware and software via online sessions, telephone, e-mails, and occasional on-site events
General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up
Managing support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
Interact with other departments and escalate customer feedback further
Requirements:
Relevant IT education and/or relevant experience in a support function
Knowledge of 3Shape support organization and tools
Advanced Microsoft Windows knowledge
General networking knowledge incl. understanding the concepts of client-server installations
Database (MSSQL or other) administration knowledge
Customer-oriented approach
Great analytical abilities and attention to detail, but keeping the big picture in mind
Ability to work independently, with the desire to share knowledge with colleagues
Good communicator, asking the right questions and listening also to what is not being said
Intercultural competences
Fluency in English, both verbally and in writing
What we offer:
Meaningful work that helps to change the future of dentistry
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
A healthy work-life balance
Comprehensive benefits incl. 24 working days of annual vacation
medical insurance
paid sick leaves and child sick leaves
maternity and paternity leaves etc
Breakfasts and lunches in the office
Good working conditions in a comfortable office in UNIT.City
A parking lot with free spaces for employees
Occasional business trips to Western Europe
Opportunity to become a part of the success that 3Shape has created over the past 25 years