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Associate Principal Support Consultant, Tier 3

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3Shape

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Location:
Ukraine , Kyiv

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for an experienced Support Consultant to work in our Kyiv office. Our ambition in Customer Support is to exceed customer expectations. We provide support to the world's leading dental supply companies, small- to large-scale dental laboratories, leading hearing aid manufacturers and more. And we need enthusiastic and skilled colleagues to help us serve this constantly growing customer base and achieve our goals.

Job Responsibility:

  • Provide reliable and efficient technical support on 3Shape hardware and software via online sessions, telephone, e-mails, and occasional on-site events
  • General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up
  • Managing support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
  • Interact with other departments and escalate customer feedback further

Requirements:

  • Experience in technical support
  • Full operational command of English, both verbally and in writing
  • Enjoy assisting customers and finding solutions
  • Thrive in a busy environment where multitasking is sometimes required
What we offer:
  • Meaningful work that helps to change the future of dentistry
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • A healthy work-life balance
  • Comprehensive benefits incl. 24 working days of annual vacation
  • medical insurance
  • paid sick leaves and child sick leaves
  • maternity and paternity leaves etc
  • Breakfasts and lunches in the office
  • Good working conditions in a comfortable office in UNIT.City
  • A parking lot with free spaces for employees
  • Occasional business trips to Western Europe
  • Opportunity to become a part of the success that 3Shape has created over the past 25 years

Additional Information:

Job Posted:
March 21, 2026

Work Type:
Hybrid work
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