Associate Practice Manager, CVS Health

CVS Health

Location:
United States, Jackson

Category:
Health and Beauty

Contract Type:
Employment contract

Salary:

46988.00 - 91800.00 USD / Year

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Job Description:

The purpose of an Associate Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards. Associate Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis.

Job Responsibility:

Lead and manage operations at a single primary care clinic location
Supervise clinical and non-clinical team members
Support operational initiatives
Drive team towards achieving patient satisfaction and clinical outcomes
Ensure the clinic is running smoothly and timely on a daily basis
Staff Management and Development: Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+
Ensure the center is a Great Place to Work
Build a culture of engagement
Clinic Operations: Ensure clinic operations are running smoothly and safely daily
Ensure adequate staffing each day
Arrange coverage for call-offs or scheduled PTO
Ensure all Standard Operating Procedures are followed
Provide service recovery as needed
Drive results for patients in care model
Support clinical and service team in achieving metrics
Lead implementation of in-clinic operational initiatives
Oversee patient scheduling processes
Handle building-related issues
Use proprietary software, reporting systems and EMR to monitor completion of tasks
Leadership and Community Engagement: Partner with Center Medical Director and Associate Outreach Manager to lead the center

Requirements:

2 or more years of experience in a supervisory role
Ability to work flexible hours as needed, with occasional evenings
Proficient PC skills
US work authorization
Strongly Preferred: Bachelor's or Master's Degree in a related field
5 or more years of experience in a supervisory role within a clinical setting
Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve
Experience successfully driving teams towards achievement of metrics
Preferred: Experience with Google Suite

Nice to have:

Bachelor's or Master's Degree in a related field
5 or more years of experience in a supervisory role within a clinical setting
Fluency in Spanish or other languages spoken by people in the communities we serve
Experience successfully driving teams towards achievement of metrics
Experience with Google Suite
A passion for mentorship and team development
Ability to drive the culture of your center
A problem-solving orientation and eagerness to identify process gaps
A flexible and positive attitude
A proactive and adaptable working style
Impeccable judgment and maturity
A supportive attitude toward our patient population of older adults
Able to handle confidential information with discretion

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 27, 2025

Expiration:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Associate Practice Manager