Associate Practice Manager, CVS Health

CVS Health

Location:
United States, Columbus

Category:
Health and Beauty

Contract Type:
Employment contract

Salary:

46988.00 - 91800.00 USD / Year

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Job Description:

The purpose of an Associate Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards. Associate Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis.

Job Responsibility:

Lead and manage operations at a single primary care clinic location
Supervise clinical and non-clinical team members
Support operational initiatives
Drive team towards achieving patient satisfaction and clinical outcomes measured via metrics
Ensure clinic is running smoothly and timely on daily basis
Staff Management and Development: Hire, train, supervise, coach, mentor and manage multi-disciplinary team of 15+
Ensure center is Great Place to Work and teams are engaged
Build culture of engagement
Clinic Operations: Ensure clinic operations run smoothly and safely daily
Ensure adequate staffing
Arrange coverage for call-offs or scheduled PTO
Ensure Standard Operating Procedures are followed
Provide Unmatched Patient Experience and service recovery
Drive results for patients in care model
Ensure standard meetings, huddles and best practices for preventive care are followed
Support clinical and service team in achieving metrics
Lead implementation of in-clinic operational initiatives
Ensure patient scheduling processes are executed efficiently
Oversee clinical and community areas
Handle building-related issues
Serve as point of contact for alarm monitoring company
Use proprietary software, reporting systems and EMR to monitor completion of tasks
Leadership and Community Engagement: Partner with Center Medical Director and Associate Outreach Manager to lead center as triad
Make collaborative decisions supporting patients and team
Drive profitability for center

Requirements:

2 or more years of experience in a supervisory role
Ability to work flexible hours as needed, with occasional evenings
Proficient PC skills
US work authorization

Nice to have:

Bachelor's or Master's Degree in a related field
5 or more years of experience in a supervisory role within a clinical setting
Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve
Experience successfully driving teams towards achievement of metrics
Experience with Google Suite
A passion for mentorship and team development
Ability to drive the culture of your center that is collaborative, patient-centric and oriented toward driving results
A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
A flexible and positive attitude, including being comfortable with ambiguity
A proactive and adaptable working style
Impeccable judgment and maturity
A supportive attitude toward our patient population of older adults
Able to handle confidential information with discretion

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
No-cost tobacco cessation programs
No-cost weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 20, 2025

Expiration:
November 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Associate Practice Manager