Associate Practice Manager Job at CVS Health (Glendale)

Job Description

The purpose of an Associate Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards. Associate Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis.

Job Responsibility

Lead and manage operations at a single primary care clinic location
Supervise clinical and non-clinical team members
Support operational initiatives
Drive team towards achieving patient satisfaction and clinical outcomes
Ensure the clinic is running smoothly and timely on a daily basis
Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+
Ensure the center is a Great Place to Work
Ensure clinic operations are running smoothly and safely daily
Provide service recovery as needed
Lead implementation of in-clinic operational initiatives
Oversee clinical and community areas
Partner with Center Medical Director and Associate Outreach Manager to lead the center

Requirements

2 or more years of experience in a supervisory role
Ability to work flexible hours as needed, with occasional evenings
Proficient PC skills
US work authorization
Bachelor's or Master's Degree in a related field (strongly preferred)
5 or more years of experience in a supervisory role within a clinical setting (strongly preferred)
Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve (strongly preferred)
Experience successfully driving teams towards achievement of metrics (strongly preferred)
Experience with Google Suite (preferred)

Nice to have

Bachelor's or Master's Degree in a related field
5 or more years of experience in a supervisory role within a clinical setting
Fluency in Spanish or other languages spoken by people in the communities we serve
Experience successfully driving teams towards achievement of metrics
Experience with Google Suite
A passion for mentorship and team development
Ability to drive the culture of your center
A problem-solving orientation
A flexible and positive attitude
A proactive and adaptable working style
Impeccable judgment and maturity
A supportive attitude toward our patient population of older adults