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Vestwell is expanding and we’re excited about growing our Operations team with entry-level Operations Associates who are passionate about our mission to change the retirement Fin-Tech space. At a high level, we’re looking for someone who has insane levels of attention to detail and proven ability of juggling multiple priorities at once. You will be key to powering transactions on the platform and ensuring it runs at full speed while exercising independent judgment in resolving complex, high-impact operational issues that directly affect client outcomes and regulatory compliance.
Job Responsibility:
Develop and maintain internal and client-facing knowledge bases
independently identify opportunities for incremental process improvements
Support and guide team members by monitoring workload volume
Collaborate with teams across the Vestwell organization to surface operational insights
Maximize team efficiency through timely completion of assigned tasks and projects
Identify, investigate, and resolve discrepancies in high-priority payroll, deferrals, eligibility, and related activities