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Associate Patient Relations Manager

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States, Philadelphia

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

46988.00 - 112200.00 USD / Year

Job Description:

The purpose of the Associate Patient Relations Manager at Oak Street Health is to build, lead and motivate a strong Patient Relations Analyst team in order to achieve success in patient growth and retention metrics. The Associate Patient Relations Manager role is an exciting advancement opportunity for those who have demonstrated mastery of the Patient Relations Analyst role. This position supports a region of a variety of clinics and is the expert on Medicare to others in the region. Success requires high levels of flexibility, energy, customer service and problem solving.

Job Responsibility:

  • Being a ‘black-belt' level expert on the ins and outs of Medicare, insurance, and benefits
  • and supporting our staff so that they can support patients
  • Showcasing flexibility and supporting and filling in for team members when needed
  • Providing training to PRAs on how to deal with service recovery and navigate complex patient interactions
  • Ensuring that all PRAs in the region understand and execute core PRA duties, such as: Meeting growth and retention targets
  • The "Welcome Visit" and orientation process for new Oak Street Health patients
  • Assisting patients with Medicare / Medicaid / Managed Care questions and topic
  • Serving as clinic expert on insurance topics
  • Assist patients in navigating the healthcare system and helping patients resolve medical bills inside and outside of Oak Street Health
  • Delivering an outstanding patient experience at every turn
  • Assist patients with finding appropriate resources for applying patients for public benefits, such as Public Aid, and Extra Help for prescription drugs
  • Support Regional Vice President in growing and improving the operations of the region
  • including communicating pacing on important metrics
  • Other duties as assigned

Requirements:

  • Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
  • US work authorization
  • Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)as required by center's demographics
  • 3 years of Manager/team leader experience
  • 2 years experience and a demonstrated track record of high performance in the Patient Relations Analyst role, or an analogous role
  • A problem-solving orientation and a flexible and positive attitude
  • Experience with and a supportive attitude toward our patient population of older adults
  • Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
  • Proficient PC skills
  • CRM experience preferred
  • Bachelor degree or experience

Nice to have:

  • Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)as required by center's demographics
  • 3 years of Manager/team leader experience
  • 2 years experience and a demonstrated track record of high performance in the Patient Relations Analyst role, or an analogous role
  • A problem-solving orientation and a flexible and positive attitude
  • Experience with and a supportive attitude toward our patient population of older adults
  • Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
  • Proficient PC skills
  • CRM experience preferred
  • Bachelor degree or experience
What we offer:
  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
August 06, 2025

Expiration:
October 31, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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