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Robert Half Logo Robert Half · Customer Service

Associate Patient Care Coordinator

United States, Latrobe · Job Posted March 01, 2026
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Job Description

This contract to permanent position involves providing outstanding administrative and customer support in a healthcare setting, ensuring a seamless experience for patients and staff. The role requires managing patient scheduling, registration, and medical records while maintaining compliance with healthcare policies and regulations.

Job Responsibility

  • Greet and check in patients while ensuring accurate and timely registration processes
  • Schedule patient appointments using designated software and provide clear instructions for medical testing
  • Address billing inquiries and assist patients with insurance-related questions and documentation
  • Secure necessary authorizations and referrals to ensure smooth progression through the revenue cycle
  • Collect and update patient demographic and insurance information in compliance with organizational standards
  • Communicate effectively with patients, staff, and physicians to resolve issues and ensure satisfaction
  • Monitor and adhere to department policies and procedures, ensuring compliance with healthcare regulations
  • Identify opportunities for process improvements and share recommendations with management
  • Maintain professionalism and respect in all interactions, fostering a positive environment
  • Perform multiple tasks simultaneously in a fast-paced setting while managing frequent interruptions

Requirements

  • Proven experience in customer service, particularly within a healthcare or clinical environment
  • Strong communication skills, both verbal and written, with the ability to interact professionally with diverse groups
  • Proficiency in scheduling software and familiarity with medical records systems
  • Knowledge of healthcare policies, insurance regulations, and payment processing
  • Attention to detail and organizational skills to manage multiple tasks efficiently
  • Ability to work under pressure while maintaining accuracy and professionalism
  • Understanding of the revenue cycle and related documentation requirements
  • Commitment to regular attendance and punctuality, ensuring consistent workflow support

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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