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Astek Logo Astek · IT - Administration

Associate OTC

Poland, Wroclaw Employment contract 6000.00 - 7000.00 PLN / Month · Job Posted June 15, 2026
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Job Description

The Associate OTC (Disputes) role is focused on managing and resolving customer disputes related to invoices, payments, pricing discrepancies, deliveries, and other order-to-cash processes. The position requires close cooperation with customers and cross-functional teams to investigate issues, coordinate resolutions, and ensure proper documentation and tracking of dispute cases. A key responsibility is identifying root causes of recurring disputes and driving process improvements to prevent similar issues in the future. This is a fully remote, 6-month temporary assignment created to support a high volume of customer disputes while the organization implements upstream process and technology improvements.

Job Responsibility

  • Managing and resolving customer disputes related to invoices, payments, pricing discrepancies, and deliveries
  • Communicating with customers to provide updates and supporting documentation regarding dispute resolution
  • Investigating dispute root causes and coordinating corrective actions with relevant internal teams
  • Collaborating with Customer Service, Sales, Finance, Logistics, and other departments to resolve customer queries
  • Ensuring all dispute cases and customer interactions are accurately documented and tracked in the system
  • Monitoring dispute volumes, reporting key metrics, and escalating risks when necessary
  • Supporting the maintenance of accurate customer master data
  • Driving continuous process improvements to reduce recurring disputes and enhance operational efficiency
  • Ensuring compliance with company policies, procedures, and finance governance requirements
  • Working with OTC tools such as SAP, GetPaid, Esker, and EDI to support dispute management activities

Requirements

  • Have experience in OTC, Customer Service, Order Management, Accounts Receivable, or Dispute Management
  • Are fluent in Spanish (written and spoken) and have a good command of English
  • Can effectively investigate and resolve customer disputes related to invoices, payments, pricing, and deliveries
  • Have experience collaborating with customers and cross-functional teams in an international environment
  • Are well-organized and able to manage multiple cases simultaneously
  • Have basic Excel skills
  • Thrive in a fast-paced, high-volume environment

Nice to have

  • Experience working with SAP
  • Experience with GetPaid, Esker, or EDI tools
  • Previous experience in a Shared Services Center (SSC) or international finance operations environment

What we offer

  • Long-term collaboration
  • Technical training, certifications, and skills development
  • Competence Center mentoring
  • Clear career path
  • Employee benefits package (Multisport, private healthcare, life insurance)
  • Friendly working atmosphere, team-building events, and team-building meetings
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