Associate - Order Entry & Quotations Job at Avantor (Ebene)

Associate Order Entry & Quotations - German language

Location

Mauritius

Salary:

Not provided

Avantor

Expiration Date

Until further notice

Requirements

BS/BA Degree or allied science discipline or equivalent experience preferred
Customer Service experience preferred
German language. A1,A2 Level
Flexible to work in shifts that suit business requirements.

Job Responsibility

Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls) relating to service status or challenges, concerns, issues within the network
Handles inbound sales and customer communication (calls, emails) in the processing, expediting, and troubleshooting of customer orders
Owns the customer request and experience from initiation to conclusion
Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors to research information
Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns
Provides high-level, quality service, closely aligned with sales, to enable sales growth
Follows up with Sales Department, suppliers, and customers on any outstanding issues
Looks for opportunities to provide solutions
Makes recommendations on areas for process improvement
Make decisions based on policies and past precedence, seeking guidance as necessary

Fulltime

Associate Order Entry & Quotations

Avantor is looking for a dynamic, forward-thinking, and experienced Quotes Manag...

Location

Mauritius

Salary:

Not provided

Avantor

Expiration Date

Until further notice

Requirements

BS/BA Degree or allied science discipline or equivalent experience preferred
Customer Service experience preferred
German language. A1,A2 Level
Flexible to work in shifts that suit business requirements.

Job Responsibility

Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls) relating to service status or challenges, concerns, issues within the network
Handles inbound sales and customer communication (calls, emails) in the processing, expediting, and troubleshooting of customer orders
Owns the customer request and experience from initiation to conclusion
Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors to research information
Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth
Follows up with Sales Department, suppliers, and customers on any outstanding issues
Looks for opportunities to provide solutions
Makes recommendations on areas for process improvement
Make decisions based on policies and past precedence, seeking guidance as necessary
Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.

Fulltime

Order Entry & Logistics Team Lead

The Order Entry & Logistics Team Lead will lead, direct, and manage activities r...

Location

Germany , Heidelberg

Salary:

Not provided

LI-COR

Expiration Date

Until further notice

Requirements

General Education and preferably have completed training in office administration
Minimum five (5) years of experience in a Supply Chain / Logistics / Operations role with direct responsibilities for unit results and/or similar general office experience with emphasis on sales order management and processes
At least 4-5 years’ experience in an office environment
Demonstrated proficiency with standard computer applications
Systems understanding of ERP, MRP, Quality Control, and Finance
Demonstrated analytical skills (General Analytics, Cost-Benefit Analysis, Risk Management, Distribution Management, Operations Planning and Control, etc.)
Excellent communication (verbal/written), interpersonal, organization, and presentation skills in German and English
Ability to work independently and/or as a member of a larger team
Must be dependable, cooperative, and have good attendance
Possess sound business understanding and technical acumen for assigned categories

Job Responsibility

Manage, coordinate, and execute the distribution of products, accessories, and configurations to meet Customer delivery targets
Provide staff development and cross-training to ensure minimal disruption in the event of temporary absence from LI-COR of any individual Sales & Logistics Correspondent
Establish achievable short-term and long-range shipping forecasts with Sales, Marketing and the Warehouse teams
Establish and maintain procedures that document the Sales Order entry processes
Coordinate any issues that arise between the Shipping group and Sales & Logistics Correspondents to ensure timely delivery of our product to customers
Communicate with Finance any issues that may affect collection of payment from customers or other issues that affect the recording of transactions in the General Ledger
Implement best practices discussions with Sales & Logistics Correspondent personnel to ensure the highest efficiency is had by all individuals on the Order Entry Team
Organize and implement shipment schedules with the Logistics team to ensure on-time deliveries to Customers
Manage instrument allocations in accordance with customer requested ship dates and coordinate available to Promise inventory with current inventory levels using Sales Force and other associated systems. Reconcile and gain agreement with Sales, Order Entry personnel, and Technical Sales Consultants on viable ship dates
Participate in the processing of customer orders (Purchase Orders, Web Orders, Phone Orders, etc.) by way of regular, daily interface with Sales Order Correspondents. Responsibilities include checking details of the address, order consistency with quotations, special shipping conditions, details of the address, order consistency with quotations, special shipping conditions, backorder release, and price accuracy prior to distributing Shipping documents to Shipping personnel

Fulltime

Customer Service Coordinator

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values...

Location

United Kingdom , Diss

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication skills both oral and written communication skills with a high level of numeracy
A passion for customer care, developing good, productive working relationships with internal and external customers
Being able to work as part of a team as well as on their own initiative
Good organisational skills and an understanding of process and procedures throughout other departments encompassing the full product lifecycle
High levels of accuracy with data entry
Good understanding of computer systems including Microsoft Excel and other Office products
An ability to make decisions in line with current business processes
An ability to act with integrity and take ownership of customer service issues through to resolution
Able to remain calm under pressure and be confident in challenging situations
Ability to challenge existing processes for the benefit of Smurfit Westrock and the customer and where feasible implementation solutions

Job Responsibility

Dealing with customer calls as the first point of contact, ensuring the best possible customer service is always provided
The provision of quotations to match customer enquiries
Commercial decision making and negotiations with customer to secure new business within Company guidelines
Retaining business related technical knowledge relating to machine routing and machine capabilities
Understanding of technical drawings, measuring of boxes and allowances
Managing shared mailboxes
Notification of service-related issues to customers
Administration of master data and invoicing
Processing customer orders in a timely manner in line with key performance indicators
Management and ordering of tooling associated to new products

What we offer

Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
Ongoing training and development opportunities
24/7 confidential support for you and your family
Flexible working options and family-friendly policies
Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Fulltime

Customer Order Specialist

We are seeking a detailed-oriented, customer-focused Customer Order Specialist t...

Location

United States , Littleton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of stable work experience in customer service, order processing, or an administrative role
Strong professionalism and excellent verbal/written communication skills
High attention to detail with the ability to accurately interpret and process detailed information
Fast learner with strong follow-through, reliability, and time management
Team-oriented mindset with a willingness to collaborate and support colleagues
Strong typing and documentation skills
able to comprehend detailed emails and instructions
Experience with Microsoft Dynamics 365 or similar ERP systems preferred
Proficiency with Microsoft Office products
Comfortable navigating online databases, portals, and web-based systems

Job Responsibility

Process customer orders with a deep understanding of product features, customization options, adjustability, and adaptability
Provide expert guidance to customers, helping them identify the right products or adaptations to meet end‑user needs
Handle email quote requests and enter orders accurately
manage custom orders by identifying missing information and clarifying requirements
Respond to customer and supplier inquiries via phone and email regarding order status, quotations, returns, repairs, and general product questions
Support clinics and suppliers who use our products, answering all incoming questions with professionalism and accuracy
Follow up proactively with customers and suppliers, providing updates and maintaining detailed notes for continuity
Partner closely with field sales associates
support key account relationships when needed
Use sales communication tools to help achieve top-line sales objectives

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

Customer Service Representative

As a Customer Service Representative with our team, you will respond to customer...

Location

United States , Houston

Salary:

65000.00 - 70000.00 USD / Year

Celeros Flow Technology

Expiration Date

Until further notice

Requirements

Proven discretion with highly confidential information/documents
Must have high degree of integrity, discretion and judgment
Must have the ability to manage diverse volume of work and manage appropriate priorities which involve a high frequency of change
Must have strong ERP skills
Strong computer skills including expertise in Microsoft Word, Excel, PowerPoint and Lotus Notes preferred
Ability to quickly develop proficiency in new programs
Exceptional attention to detail, accuracy, and professionalism
Well organized
Strong communication skills and interpersonal skills
Able to remain extremely professional, composed, and competent in a multi-task, rapid change environment

Job Responsibility

Respond to customer telephone and/or written inquiries regarding product selection, placement of orders, quotations, and complaints to include returns/credits, shortages and adjustments, expediting, and requests for literature
Evaluate and perform various tasks daily to ensure that customer needs are met
Contact other internal company departments such as production control and shipping/receiving to communicate requirements and expedites
Update/maintain customer computer database and manual recordkeeping systems for customer accounts
Quote Copes Vulcan products to customers using the companies’ tools, policies and procedures
Diligently follow up open quotes directly with customer as required by the supervisor
Ensure that companies quote log / CRM is updated accordingly
Receive customer orders and complete all associated data entry for placing orders in ERP systems
Set-up sales orders for order entry daily
Perform order entry responsibilities daily including adding new orders, adding items to existing orders, changing orders, changing items on existing orders, cancelling orders, and cancelling items on existing orders

What we offer

Health Insurance (effective on start date)
Dental/Vision (effective on start date)
Flexible Spending Accounts/Health Savings Accounts
Life Insurance/Disability/Accident/Critical Illness
401(k) Savings Plan with generous company match
Tuition Reimbursement
Paid time off/Generous Holiday Schedule

Fulltime

Specialist I – Customer Service

Under close supervision of the Customer Service Supervisor, this person is respo...

Location

United States

Salary:

33100.00 - 48950.00 USD / Year

Cencora

Expiration Date

Until further notice

Requirements

Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education
Normally requires less than one (1) year directly related experience
Strong customer service skills
Strong interpersonal skills
Good decision making skills
Good analytical skills
Ability to communicate effectively both orally and in writing
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Familiarity with ABC products, services and pharmaceutical distribution operations
Strong organizational skills

Job Responsibility

Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area
Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any current issues or unresolved problems
Assists with customer problems such as missed shipments, price adjustments and backorders
continually strives for prompt resolution
Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls
Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly
Processes all phone, fax, mail, e-mail and verbal orders from customers
Responsible for providing customers with accurate answers to questions and complaints regarding products and services
if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner
Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices

What we offer

Medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

Customer Service Specialist

Under close supervision of the Customer Service Supervisor, is responsible for e...

Location

United States , Cincinnati

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education
Normally requires less than one (1) year directly related experience
Strong customer service skills
Strong interpersonal skills
Good decision-making skills
Good analytical skills
Ability to communicate effectively both orally and in writing
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Familiarity with Cencora products, services and pharmaceutical distribution operations
Strong organizational skills

Job Responsibility

Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area
Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any current issues or unresolved problems
Assists with customer problems such as missed shipments, price adjustments and backorders
continually strives for prompt resolution
Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls
Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly
Processes all phone, fax, mail, e-mail and verbal orders from customers
Responsible for providing customers with accurate answers to questions and complaints regarding products and services
if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner
Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

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Associate - Order Entry & Quotations

Job Description

Job Responsibility

Requirements

What we offer

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Associate - Order Entry & Quotations

Associate Order Entry & Quotations - German language

Associate Order Entry & Quotations

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Customer Order Specialist

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Specialist I – Customer Service

Customer Service Specialist

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