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Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls) relating to service status or challenges, concerns, issues within the network
Handles inbound sales and customer communication (calls, emails) in the processing, expediting, and troubleshooting of customer orders
Owns the customer request and experience from initiation to conclusion
Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors to research information
Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns
Provides high-level, quality service, closely aligned with sales, to enable sales growth
Follows up with Sales Department, suppliers, and customers on any outstanding issues
Looks for opportunities to provide solutions
Makes recommendations on areas for process improvement
Make decisions based on policies and past precedence, seeking guidance as necessary
Accountable to performance metrics such as schedule adherence, productivity standards and quality standards
Requirements
BS/BA Degree or allied science discipline or equivalent experience preferred
Customer Service experience preferred
German language. A1,A2 Level
Flexible to work in shifts that suit business requirements.