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Associate Order Entry & Quotations - German language

Mauritius · Job Posted June 01, 2026
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Job Responsibility

  • Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls) relating to service status or challenges, concerns, issues within the network
  • Handles inbound sales and customer communication (calls, emails) in the processing, expediting, and troubleshooting of customer orders
  • Owns the customer request and experience from initiation to conclusion
  • Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors to research information
  • Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns
  • Provides high-level, quality service, closely aligned with sales, to enable sales growth
  • Follows up with Sales Department, suppliers, and customers on any outstanding issues
  • Looks for opportunities to provide solutions
  • Makes recommendations on areas for process improvement
  • Make decisions based on policies and past precedence, seeking guidance as necessary
  • Accountable to performance metrics such as schedule adherence, productivity standards and quality standards

Requirements

  • BS/BA Degree or allied science discipline or equivalent experience preferred
  • Customer Service experience preferred
  • German language. A1,A2 Level
  • Flexible to work in shifts that suit business requirements.

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