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Strada Logo Strada · Customer Service

Associate - Operations

India, Gurgaon Employment contract · Job Posted June 03, 2026
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Job Description

An associate (HRO Processing Assistant II )is responsible for ensuring we deliver timely and accurate information to all participants. Associate should identify process improvements by identifying issues, process delays, and quality problems and recommend solutions. Should work with the Leads and others to resolve participant issues.

Job Responsibility

  • Understands and contributes positively to meeting client SLA’s, PG’s
  • Maintain internal & client defined quality scores
  • Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards
  • Ensuring proper documentation and follow-ups and follow SOP’s
  • Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision
  • Helps in identifying issues, process delays, and quality problems and recommends solutions and executes
  • Work with leads to ensure delivery in accordance with standard operating procedures
  • Take complete ownership of self-learning & development
  • Ability to work in a fast-paced environment with short deadlines
  • Able to practice logical reasoning and critical thinking

Requirements

  • Bachelor’s degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed)
  • 2-4 years of work experience
  • Excellent verbal and written communication skills
  • Prior Experience with Leave of Absence/ Health & Welfare claims is required
  • Can work evening/night shifts as per business requirement
  • Basic computer knowledge (MS-Office, Excel)
  • Good analytical skills & attention to detail

What we offer

  • health coverage options
  • wellbeing and support programs
  • retirement
  • vacation and sick leave
  • maternity, paternity & adoption leave
  • continuing education and training
  • voluntary benefit options
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