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Wells Fargo is searching for three high-energy candidates to join our research team. The research team performs a variety of operational tasks for a moderately complex to complex process. Team members take accountability for entire process from receipt of work to resolution and closure. Duties include: receiving and reviewing incoming work, contacting appropriate external and internal resources as needed; resolving complex internal store customer issues using multiple resources and records and reports; preparing, editing and distributing specialized and/or complex documents. Team members will work under general supervision following established procedures exercising some judgment within guidelines
Job Responsibility:
Performs Research and resolution of exceptions arising out of check processing errors such as encoding errors, misreads, listing errors, posted twice, etc
The team processes errors / images that are illegible or bad, also called as non-conforming images
Provides research and resolution of bank to bank transaction errors, Wholesale customer adjustments, over-the-counter retail customer deposit disputes and missing work
Team researches and resolves errors that occur during processing of checks through internal departments or from other banks. Errors can include but are not limited to mis-posted items, missing items, double-posted items, encoding errors, and mis-routed or missing bundles of checks.
Requirements:
6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
University degree in Business or related discipline. BCom and MBA only
Strong analytical skills
Able to multi-task to accomplish tasks effectively
Able to interpret the documents or the requests received
Strong verbal & written communication skills
Attention to detail
Excellent data entry skills
Good Math, reconciliation and accounts skills
Ability to work quickly & accurately while maintaining acceptable standards of workmanship
Quick learner with the ability to retain high volume of information
Ability to recognize and escalate any discrepancies identified or noticed while processing.
Nice to have:
University degree in Business or related discipline. BCom and MBA only