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Associate Operations Processor

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
India , Hyderabad

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Wells Fargo is seeking a Associate Operations Processor. In this role, you will perform general clerical operations tasks that are routine in nature. The team member will be responsible for research, investigation and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks. Investigation types ranges from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc…; Correction and creation of different SWIFT/CHIPS/FedWire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all form part of the day to day activities of the Team member. When more complex problems/inquiries are received, this will be referred to the more senior Team member as per the guidelines and escalation procedures of the business.

Job Responsibility:

  • Perform general clerical operations tasks that are routine in nature
  • Receive, log, batch, and distribute work
  • File, photocopy, and answer phones
  • Prepare and distribute incoming and outgoing mail
  • Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
  • Work under close supervision following established procedures
  • The team member will be responsible for research, investigation and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks.
  • Investigation types ranges from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another.
  • Correction and creation of different SWIFT/CHIPS/FedWire payment message types used by the sender
  • duplicate processing, erroneous or cancelled payments
  • will all form part of the day to day activities of the Team member.
  • When more complex problems/inquiries are received, this will be referred to the more senior Team member as per the guidelines and escalation procedures of the business.

Requirements:

  • 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Bachelor's degree holder, preferable business course
  • 6+ months experience in banking operations (Commercial Banking or CIB)
  • Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products
  • Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage
  • Good in both verbal and written communication skills
  • Good investigation and problem solving skills
  • Organizational and detail oriented skills
  • Sound risk management mindset and good understanding of compliance - AML/OFAC
  • Ability to handle high volume and short SLA or turn around time
  • Ability to work in changing and fast paced work environment
  • Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task
  • Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve
  • In scope - 10 day Required Absence Policy due to Sensitive Position
  • Fresh graduates are welcome to apply

Additional Information:

Job Posted:
February 05, 2026

Expiration:
February 10, 2026

Employment Type:
Fulltime
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