Associate Operations Processor

• Perform general clerical operations tasks
• Receive, log, batch, and distribute work
• File, photocopy, and answer phones
• Prepare and distribute incoming and outgoing mail
• Research, investigation and analyzing routine payment inquiries
• Investigation of payment cases including identification of payment errors
• Correction and creation of different SWIFT/CHIPS/FedWire payment message types
• Escalate complex problems/inquiries to senior team members

• 6+ months of operations support experience
• Bachelor's degree holder, preferable business course
• 0 to 6 months years' experience in banking operations (Commercial Banking or CIB)
• Experience in banking operations: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products
• Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system
• Good in both verbal and written communication skills
• Good investigation and problem solving skills
• Organizational and detail oriented skills
• Sound risk management mindset and good understanding of compliance - AML/OFAC
• Ability to handle high volume and short SLA or turnaround time
• Ability to work in changing and fast paced work environment
• Ability to manage and prioritize work to meet deadlines despite frequent interruptions
• Able to perform shift work (incl. Night Shifts) and report on IN public holidays

Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system