Associate Operations Coordinator, Robert Half

Associate Operations Coordinator

Robert Half

Location:
United States, Plano

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Responsibility:

Execute tasks with a focus on quality and efficiency, including the creation of orders, activation of shipments, building and assigning loads, and scheduling appointments
Monitor task boards and email accounts to promptly respond to customer and carrier requests
Document events utilizing knowledge gained through Standard Operating Procedures (SOPs) and experience
Follow defined escalation procedures and training when necessary
Validate and ensure the accuracy of load data in systems according to company and customer standards
Maintain accurate customer credit records and process customer credit applications effectively
Use your proficiency in Microsoft Office Suite of programs to manage and track shipments
Prioritize tasks and manage time effectively to meet customer service standards
Promote a diverse and inclusive work environment, fostering creativity and innovation for business growth
Adhere to anti-discrimination laws and affirmative action plans within the office environment

Requirements:

Demonstrated proficiency in Customer Service and Communication
Solid understanding of Office Functions and Operations
Experience in Training staff on Procedures and Company Policies
Ability to Schedule Appointments and manage Invoices effectively
Strong commitment to Quality and proficiency in Shipping Functions
Excellent Time Management skills, with the ability to Prioritize tasks effectively
Capability to Execute tasks as per Standard Operation Procedures
Proficient in Microsoft Office Suites, particularly Excel for Load Data functions
Prior experience in a Call Center setting is an advantage
Creative and Innovative mindset towards Business Growth
Awareness of Discrimination Laws and Affirmative Action Plans
No discrimination, with a commitment to fostering a diverse and inclusive workplace

Nice to have:

Prior experience in a Call Center setting is an advantage
Creative and Innovative mindset towards Business Growth

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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