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The UC San Diego Office of the Ombuds provides confidential, independent, neutral, and informal dispute resolution services for the UC San Diego campus community. The Office works to facilitate communication and assist parties in reaching mutually acceptable agreements in order to find fair and equitable resolutions to concerns that arise at the University. The Office is available to assist the faculty, staff, students, non-Senate academics, postdoctoral trainees, and employees of UC San Diego Health (UC San Diego Medical Center and related facilities) who seek guidance with the resolution of academic or administrative issues and disputes. Without disclosing confidential communications, the Office also reports general trends, provides feedback throughout the organization, and advocates systems change when appropriate.
Job Responsibility:
Provides impartial, informal, independent and confidential conflict resolution services on cases of moderate complexity
Independently managing disputes and complaints, conducting intake and assessment of complex concerns, and providing impartial, confidential consultation and mediation services to a broad university community
Supports individuals in clarifying concerns, evaluating options, and pursuing appropriate resolution strategies
Provides guidance on policies and procedures, offers referrals and consultation across campus offices, and helps individuals work toward autonomous solutions
Identifies broader issues requiring further review, keeps leadership informed as appropriate, and ensures confidentiality while gathering relevant information to assess and address concerns
Independently engages the campus community through outreach, presentations, and training on conflict resolution, communication, mediation, and related topics
Requirements:
Bachelor's degree in a related area and/or equivalent experience/training
Thorough understanding of conflict resolution and mediation techniques and principles
Full understanding of the role of the Ombuds Office and Ombuds Office professionals
Thorough knowledge of the campus, its resources, infrastructure, policies and procedures
Full knowledge of applicable laws, rules, regulations and/or policies and procedures
Strong conflict resolution and mediation skills
Strong interpersonal communication skills to deal effectively with a broad and diverse range of people in a complex, multi-layered organization, including effective listening, discernment, empathy and sensitivity skills
Strong problem-solving skills, including skill in determining root causes of problems and skill in offering options for resolving conflict
Skill to collect, organize and analyze relevant statistical data
Strong presentation skills
Strong training and outreach skills to prepare, organize and present Ombuds Office outreach, conflict resolution, and other training to groups
Solid skills in research/assessment, critical thinking, analytical and problem-solving skills
Demonstrated ability to suggest practical and effective recommendations
Ability to recognize emergencies, de-escalate situations, and respond with appropriate crisis intervention or referrals
Skilled in working with individuals in crisis or confrontational situations, maintaining control, gathering facts, and helping manage stress
Nice to have:
Advanced degree (JD, Masters in Dispute Resolution, Masters in Organizational Development or equivalent) preferred
Completion of International Ombudsman Association Training (minimum Foundations of Organizational Ombudsman Practice) or equivalent academic coursework in mediation, dispute resolution and ombuds work, and a minimum one year as a practicing organizational ombuds in a large complex institution preferred