Associate Managing Consultant, Advisors & Consulting Services Job at Mastercard (Kyiv)

Technical Service Advisor

The role involves providing exceptional outcomes and remarkable customer experie...

Location

Romania , Bucharest

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Experience with customer facing roles
bachelor's degree in electrical/electronic Engineering, Computer Science or equivalent
fluent in English and Italian
deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is a plus
ITIL Framework process knowledge will be an added advantage
experience working in large enterprises, Network service providers
experience and desire to work on automation
strong communication, interpersonal, and social skills

Job Responsibility

Act as a customer advocate and be a single point of contact for the customer for all post-sales service needs
stay in alignment with the customer and accounts team concerning the services sales and delivery
help support cases resolved as per SLAs and expedite/escalate critical issues among technical support teams
proactively escalate and bring people with required expertise together to resolve critical and important issues
act as an interlock between Customer and Professional Services, Advanced Services, and Education Services
engage on major projects for service requirements, risk management, and expectation setting
conduct periodic reviews with the customer on service delivery metrics, SLA, and quality
establish a customer-specific operational status and reporting framework using ITIL
provide technical inputs to facilitate escalated problem resolution
assist the customer in making use of proactive consulting services such as technical analysis and recommendations

What we offer

Health & wellbeing
comprehensive suite of benefits for physical, financial, and emotional wellbeing
specific programs for personal and professional development
unconditional inclusion and flexibility to manage work and personal needs.

Fulltime

Senior Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Knowledge and experience of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
Experience working in large enterprises, Network service providers
ITIL Framework process knowledge
Experience with automation
Cisco/Arista/Aruba/Juniper product certifications or industry equivalents
Experience with customer facing roles
Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks

Job Responsibility

Customer advocate and single point of contact for customer for all post-sales service needs
Stay in alignment with customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues
Provide relevant technical inputs to facilitate and expedite escalated problem resolution
Proactively escalate and bring people with required expertise together
Act as interlock between Customer and Professional Services, Advanced Services, and Education Services
Engage on major projects for service requirements, risk management, and expectation setting
Conduct periodic reviews with customer on service delivery metrics, SLA, and quality
Establish customer-specific operational status and reporting framework
Use technical knowledge to review and assess open software defects

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Service Advisor

Technical Service Advisor role at Hewlett Packard Enterprise focusing on being a...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Knowledge of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
Experience working in large enterprises or Network service providers
ITIL Framework process knowledge
Experience with automation
Cisco/Arista/Aruba/Juniper product certifications or industry equivalents
Experience with customer facing roles
Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of Datacenter, IP/MPLS Networks

Job Responsibility

Be a customer advocate and single point of contact for all post-sales service needs
Stay in alignment with customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues
Provide relevant technical inputs to facilitate escalated problem resolution
Proactively escalate and bring required expertise together for critical issues
Act as interlock between Customer and Professional Services, Advanced Services, and Education Services
Engage on major projects for service requirements, risk management, and expectation setting
Conduct periodic reviews with customer on service delivery metrics, SLA, and quality
Establish customer-specific operational status and reporting framework
Use technical knowledge to review and assess open software defects

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Service Advisor

Provide exceptional outcomes and remarkable customer experience through forward-...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Knowledge and experience of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
Experience working in large enterprises, Network service providers
ITIL Framework process knowledge
Experience with automation
Amiable communication, interpersonal, and social skills
Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents
Experience with customer facing roles
Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent

Job Responsibility

Provide technology consulting to external customers and internal project teams
Act as customer advocate within Juniper and single point of contact for customer post-sales service needs
Stay aligned with customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues
Proactively escalate and bring people with required expertise together for critical issues
Act as interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services
Engage on major projects for service requirements, risk management, and expectation setting
Conduct periodic reviews with customer on Juniper service delivery metrics, SLA, and quality
Establish customer-specific operational status and reporting framework
Use technical knowledge to review and assess open software defects

What we offer

Health & Wellbeing comprehensive benefits suite
Personal & Professional Development programs
Unconditional Inclusion environment
Flexible work arrangements

Fulltime

Technical Service Advisor

Technical Service Advisor role within Hewlett Packard Enterprise, focusing on ad...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is a plus
experience working in large enterprises, Network service providers
ITIL Framework process knowledge
experience and desire to work on automation
Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents
experience with customer facing roles
bachelor's degree in electrical/electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of the state-of-the-art Datacenter, IP/MPLS- Networks

Job Responsibility

Act as a customer advocate within Juniper and be a single point of contact for the customer for all post-sales service needs
stay in alignment with the customer and accounts team concerning the services sales and delivery
help support cases resolved as per SLAs and expedite/escalate critical issues
provide relevant technical inputs to facilitate and expedite escalated problem resolution
proactively escalate and bring people with required expertise together to resolve critical and important issues
act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services
engage on major projects for service requirements, risk management, and expectation setting
conduct periodic reviews with the customer on Juniper service delivery metrics, SLA, and quality
establish a customer-specific operational status and reporting framework
use technical knowledge to review and assess open software defects

What we offer

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
personal and professional development programs
inclusive and flexible work environment.

Fulltime

Field Technical Consultant

Applies advanced subject matter knowledge to solve complex business issues and i...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 6-8 years working experience in related fields desired
In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
Some in-depth knowledge of corporate organization and policies
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge
Anticipate Customer needs, develop proposed solutions, and build consensus
Provide Mission Critical customer recommendations to improve processes
Experienced knowledge of change management process and tools in complex environment
Advanced skills in project management, communication, analysis, and presentation
Expertise in area of focus and knowledgeable of future technology directions

Job Responsibility

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups
Integrate technical knowledge and business understanding to create solutions for customer
Mentor/consult with team members, other organizations, customers, and vendors on complex issues
Act as a consultant in service delivery business, technology, industry or specific application
Resolve technical and some business incidents independently
Mentor/assist less-experienced team members on complex incidents
Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
Review support plan for business indicators and map to company service solutions
Develop and grow assigned customer account relationships with complex and strategic accounts
Act as trusted advisor in the consultant role for customer and company sales teams

What we offer

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
Career development programs
Inclusive work environment

Fulltime

Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise focused on managing o...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred
Associate degree in a technical field acceptable with 6-8 years of relevant experience
6-8 years in related technical fields with proven ability to manage critical technology areas and customer accounts
In-depth expertise in networked computing environments, operating systems, and applications
Thorough understanding of company products/services, competition, third-party offerings, and market trends
Mastery-level business, technical, or functional knowledge plus operational/administrative awareness
Ability to anticipate customer needs, propose solutions, and build consensus
Strong knowledge of change management processes/tools in complex environments
Advanced project management, communication, analysis, and presentation skills
Expertise in area of focus with awareness of future technology directions

Job Responsibility

Operate and manage several critical or high-risk technology areas or customer groups using deep technical expertise
Integrate technical knowledge with business understanding to design and deliver customer solutions
Act as a consultant in service delivery, technology, industry, or specific applications
Resolve complex technical and business incidents independently
mentor less-experienced team members on complex issues
Provide strategic account support by proactively maintaining technical and operational expertise aligned with industry trends
Review support plans against business indicators and align them with company service solutions
Develop and grow relationships with complex and strategic customer accounts
Act as a trusted advisor to customers and internal sales teams
Lead Mission Critical delivery teams in planning, delivering, and managing complex support solutions

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs

Fulltime

Associate Managing Consultant, Advisors & Consulting Services, Strategy & Transformation

The Advisors & Consulting Services group has five specializations: Strategy & Tr...

Location

Serbia , Belgrade

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Undergraduate degree with work experience in management consulting, corporate strategy, internal bank consulting (at least 5 years relevant prior work experience)
Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Advanced Word, Excel, and PowerPoint skills
Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
Ability to communicate effectively in Serbian, English. Fluency in additional European language is a plus)
Eligibility to work in Serbia, as well as apply for travel visas as required by travel needs

Job Responsibility

Manage deliverable development and workstreams on projects across a range of industries and problem statements
Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
Manage working relationship with client managers, and act as trusted and reliable partner
Develop sound business recommendations and deliver effective client presentations
Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines
Lead team and external meetings, and lead or co-lead project management
Contribute to the firm's intellectual capital and solution development
Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants

Fulltime

Associate Managing Consultant, Advisors & Consulting Services

Mastercard

Location:
Ukraine , Kyiv

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 20, 2026

Expiration:
March 31, 2026

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