Associate Manager Job at Calvin Klein (New York)

Job Description

Calvin Klein is seeking a visionary and performance-driven Associate Store Manager for our high-profile, high-volume New York City global flagship. The ideal candidate will be a brand ambassador with an entrepreneurial mindset, capable of co-leading a dynamic team while ensuring that every customer experience reflects the iconic style, innovation, and sophistication of Calvin Klein. In this key leadership role, you will drive store profitability, deliver exceptional brand experiences, and cultivate a culture of excellence within the team. You will work closely with the Store General Manager and support cross-functional collaboration with buying, visual merchandising, marketing, and operations teams to elevate Calvin Klein’s presence and influence in one of the most competitive retail markets in the world. The Associate Store Manager is responsible for all business functions and the leadership of the team in the General Managers absence.

Job Responsibility

Support all aspects of flagship performance including sales, profitability, and customer experience
Deliver on business plans aligned with KPIs to drive traffic, increase conversion, and boost customer retention
Inspire and lead by example, actively engaging with the sales floor and ensuring 80% of your time is spent driving performance on the floor
Analyze sales data and metrics, translating insights into actionable strategies that elevate business results
Demonstrate executive presence and business acumen through regular engagement with senior leadership during store visits and brand events
Assist in the recruiting, development, and retention of a high-performing team passionate about fashion, design, and the Calvin Klein brand
Foster a collaborative culture through coaching, feedback, and development plans
Create an inclusive and motivating work environment where team members feel valued, engaged, and empowered to contribute to store success
Partner with leader on personal development plan, succession planning and performance management
Champion a client-first culture by driving elevated service standards and personalized shopping experiences
Leverage CRM tools and storytelling to develop loyal brand ambassadors
Co-Lead in-store events and local community partnerships to increase Calvin Klein brand awareness and foster authentic relationships
Cultivate a sense of belonging and hospitality for every customer interaction
Partner with Store Leadership, VM and product teams to ensure timely execution of floor sets, campaigns, and seasonal product launches
Maintain pristine store aesthetics in line with Calvin Klein’s global brand standards
Monitor visual impact, adjust in real time based on product performance and customer response
Supervise operational processes including inventory management, loss prevention, staffing, payroll planning, and compliance
Support the management of all controllable expenses and drive operational efficiency through smart scheduling and planning
Ensure full alignment with corporate policies and procedures including LP, POS, audit protocols, and safety standards

Requirements

3+ years of progressive retail leadership experience, with 2+ years managing a high-volume, premium/luxury flagship or concept store
Proven ability to deliver strong financial results and drive profitability through exceptional team leadership and strategic execution
Strong business acumen: able to interpret metrics and build action plans around performance
Dynamic and charismatic leader with strong interpersonal and communication skills
Passion for fashion, design, culture, and the Calvin Klein brand
Deep understanding of the NYC market, luxury client expectations, and community building
Highly adaptable, organized, and solutions-oriented with a hands-on approach
Comfortable working a flexible schedule, including nights, weekends, and holidays
Ability to walk, bend, stand, reach, and squat for prolonged periods
lift and carry up to 30lbs

What we offer

best in class medical insurance
vision insurance
dental insurance
life insurance
disability insurance
above-market 401(k) contribution
Company-paid holidays
paid time off
seasonal hours
flexible work schedules
wellbeing tools and programs
Care.com Services
education assistance including tuition reimbursement
associate discount

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Associate Manager

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