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Leads small recruitment delivery teams, ensuring effective candidate sourcing, pipeline management, and client satisfaction. Provides guidance to recruiters, resolves issues, and drives compliance in recruitment delivery.
Job Responsibility:
Oversees the day-to-day delivery of recruitment activities, ensuring sourcing, screening, and placement activities are delivered to agreed standards
Engages directly with hiring managers to clarify workforce requirements, translating them into practical recruitment strategies that balance speed and quality
Monitors recruitment performance metrics such as pipeline health, time-to-fill, and placement success, preparing reports that inform decision-making
Acts as the escalation point for candidate or client concerns, resolving complex issues quickly to maintain trust in the recruitment process
Provides coaching and feedback to recruiters, strengthening their skills in candidate assessment, client interaction, and process compliance
Implements process improvements by identifying inefficiencies and piloting digital sourcing tools to enhance productivity and scalability
Ensures strict compliance with internal policies, labor law, and data protection requirements in recruitment delivery
Collaborates with other delivery managers to share best practices and align processes across accounts
Requirements:
Good understanding of procedures and concepts within own discipline and knowledge of these elements in other disciplines
Provides management and operational oversight to large and/or moderately complex business or technical support team members, potentially including work leaders
Sets priorities for the team to ensure task completion
coordinates work activities with other supervisors/team leaders
Responsible for end results of the team
Provides input on resource planning, guidelines, processes and procedures