Associate Manager, Strategy & Operations – Customer Experience

This role sits within the Safety Customer Experience team, focused on the most critical and high-risk incidents on the platform. The team partners cross-functionally to design and optimize how safety incidents are prevented, reported, and handled. You will operate at the intersection of operations, product, and customer experience, focused on both reducing the occurrence of safety incidents and improving how they are handled end-to-end. You’ll partner cross-functionally with Product, Engineering, Analytics, and Operations to drive impact across prevention, reporting, and support execution.