Associate Manager, Strategy & Operations – Customer Experience Job at DoorDash

Finance & Strategy, Senior Associate / Manager

Ethos is looking for an ambitious self-starter to join our Finance & Strategy Te...

Location

United States

Salary:

85000.00 - 164000.00 USD / Year

Ethos

Expiration Date

Until further notice

Requirements

4+ years of relevant work experience
2+ years of consulting, investment banking, and/or private equity / growth equity
2+ years of operational experience at a high-growth technology company
Best-in-class excel skills and extensive experience developing insightful financial models and quantitative analyses
Strong critical thinking and sound business judgment
Ability to flex between high-level strategic thinking and deep analytical problem solving
Motivated self-starter with a track record of success and a proven ability to juggle multiple projects/tasks while hitting deadlines
Desire to own and drive projects from Day 1
Excellent communication skills and effective cross-functional collaborator
Exceptional attention to detail

Job Responsibility

Drive our efforts to better serve new customer segments, launch new insurance products, and establish new partnerships
Apply business judgement and financial insights to drive decision making related to unit economics, customer acquisition, operations, core business expansion, and new opportunities
Apply a data-driven analytical approach to influence decision making and support company leadership in evaluating strategic initiatives
Develop and monitor critical financial performance metrics, and communicate actionable insights to relevant stakeholders

Fulltime

Associate Manager, Marketplace & Refunds Optimisation

We’re looking for an Associate Manager, Marketplace & Refunds Optimisation to jo...

Location

Estonia , Tallinn

Salary:

Not provided

Bolt

Expiration Date

Until further notice

Requirements

4+ years of experience in Customer Experience, Strategy & Operations, Merchant Operations, Program Management, or similar roles within services, marketplaces, or tech-enabled businesses
Experience in process optimisation, operational excellence, policy management, or service recovery
Strong analytical skills with proficiency in data tools such as SQL, Looker, Tableau, or similar
Comfortable interpreting statistical results (distributions, correlations, experiments) and transforming data into business solutions
Excellent communication and stakeholder management skills, with experience collaborating across global teams
Strong organisational and project management abilities — able to lead multiple initiatives simultaneously

Job Responsibility

Refund Governance & Policy. Define and scale a global refund governance framework, ensuring fair, consistent, and financially sustainable policies across markets. Lead policy improvement and change-management initiatives in collaboration with central and local teams
Data Analysis & Insights. Deep-dive into refund and deduction data to understand the drivers of refund costs, post-issue churn, and automation accuracy. Maintain and improve dashboards and reports covering refund % of GMV, re-order rate after service issues, and ticket accuracy. Translate analytical findings into clear, actionable recommendations
Process & Project Management. Manage cross-functional projects focused on improving refund efficiency, fairness, accuracy, and automation. Partner with multiple global stakeholders, like CS Experience, Product, Merchant Operations and also with local teams to drive alignment and execute improvements
Stakeholder Management. Build strong, trust-based relationships with teams across HQ and local markets. Act as the domain expert for refund-related processes and tooling, ensuring operational needs are represented in product development

What we offer

Play a direct role in shaping the future of mobility
Impact millions of customers and partners in 600+ cities across 50+ countries
Work in fast-moving autonomous teams with some of the smartest people in the world
Accelerate your professional growth with unique career opportunities
Get a rewarding salary and stock option package that lets you focus on doing your best work
Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork
Take care of your physical and mental health with our wellness perks

Fulltime

Operations manager

Ace Hardware is seeking a qualified operations manager to be responsible for ens...

Location

Salary:

Not provided

ACE Hardware

Expiration Date

Until further notice

Requirements

Posses a vast product knowledge of hardware related products along with a willingness to learn
Minimum of 5 years retail management experience
Strong leadership and analytical skills
Superior customer service skills
Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
Strong problem-solving and organizational skills
Ability to lead and develop others
Able to handle multiple projects and task with a high attention to detail
Knowledge of retail computer systems, MS Word and Excel a plus
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Job Responsibility

Train, coach and develop associates using our S.A.L.E.S. process.
Implement the marketing strategy to include in-store promotions, local and national advertising and events, visual merchandising and a high level of housekeeping
Resolve customer and employee issues in a timely and satisfactory manner
Lead associate team to meet and exceed store goals
Be proficient in all store technology including POS system
Develop ideas to increase store traffic, implement and execute those ideas at retail
Monitor daily cash reports, employee scheduling, progressive discipline, product ordering, inventory management and operational efficiencies

Senior Associate, Management Consulting

Your role as a Senior Associate will harness your passion for innovative technol...

Location

United States , Southern California or Denver

Salary:

115000.00 - 140000.00 USD / Year

Trace3

Expiration Date

Until further notice

Requirements

Minimum of 5 years of related professional work experience preferably at a technology or consulting company
Strong client service skills are imperative
Strong understanding of Information Technologies and how a services organization works
Ability to listen, build rapport, and credibility as a strategic partner within business units
able to build bridges across teams and job functions
Demonstrates experience in program management, change management and continuous improvement
Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
Ability to support customer requests with a proactive and consultative manner
listen and understand user requests and needs and effectively deliver
Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment

Job Responsibility

Own and lead a project/program workstream including the status, timelines, communication, resource coordination and planning.
Continuously collect, gather and analyze project dimensions to identify risk, issues and or improvement opportunities and present details through compelling presentations
Continuously monitor and create transparency through the communication of project status, issues and risks to internal teams and our client
Provide customer service support for project resources and management team
Assist in the development of strategies to solve complex technical challenges
Proactively assist in the management of several clients, while reporting to Managers and above
Establish effective working relationships directly with clients
Contribute to the development of your own and the team’s technical acumen
Be actively involved in business development activities to help identify and research opportunities on new/existing clients
Continue to develop internal relationships and your Trace3 brand

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

Associate Vice President

This role forms a key part of the Mindshare Japan Leadership Team and closely wo...

Location

Japan , Tokyo

Salary:

Not provided

Mindshare Worldwide

Expiration Date

Until further notice

Requirements

10+ years of senior management experience + digital strategy and planning experience
Bachelor’s degree in a business, numerical or analytical degree
Excellent communication and negotiation skills, ability and flexibility to manage both local and global stakeholders
Experience across multiple biddable platforms (Search, Social, Programmatic) as a plus
Comfortable translating complex data into simple and relevant strategic insights
Ability to influence and manage key client stakeholders (media managers)
Demonstrable people management experience gained within a matrix management structure and specific capability at developing and sharing knowledge and developing team(s) and resource capabilities
Bilingual preferred with the fluency in English.

Job Responsibility

Lead a brand with services scope focused on strategic communication planning and digital media campaign implementation management, by leveraging performance data analytics and digital expertise
Define the strategic approach on the account to meet the client’s business objectives and strategies and oversees the implementation of the annual planning as well as the implementation approach in conjunction with the GroupM/Mindshare teams
Support management for the profitable and efficient running of each account through the allocation of resources, process and systems across the portfolio
Anticipate the client’s needs and set up internal process to meet / exceed them
Own the end to end client interaction and engagement to ensure the long term success of the relationship
Ensure key deliverables are met within deadlines
Collaborate with global and regional teams and cascade clear understanding of strategic principles, guidelines and deliverables to the team
Manage team to ensure deliverables are met the client expectations
Improve interfaces between planning, buying and digital teams within Mindshare and wider GroupM teams
Identify, retain and develop talents at all levels in order to effectively deliver to the customer with operational excellence within the team

What we offer

Competitive medical, group retirement plans, vision, and dental insurance
Significant paid time off
Preferential partner discounts
Employee mental health awareness days
Access to global WPP Media & WPP networks to pursue passions, grow networks, and learn
Variety of employee resource groups
Frequent in-office events.

Fulltime

Customer Delivery Manager

This position oversees the successful delivery of consulting services by coordin...

Location

United States

Salary:

Not provided

InCentrik

Expiration Date

Until further notice

Requirements

Proficient with AVEVA PI System or similar industrial data historians
Working knowledge of Industrial networking topology, protocols and infrastructure
Working knowledge of SCADA (Supervisory Control and Data Acquisition) and control systems
Effective communication and collaboration skills for working with multidisciplinary teams, both technical and non-technical
Proven proficiency in technical writing & report generation
Service contract document review and comprehension
Project estimation/scoping, proposal development and competitive bid package development
Ability to facilitate interactive design and functional specification sessions
Ability to resolve complex software system issues
Excellent organizational skills and attention to detail

Job Responsibility

Provides scoping, scheduling, and project planning for engineering studies, upgrades of existing systems, implementation of new historians with associated application development, and other related system integrations
Plans, schedules and monitors multiple projects simultaneously while ensuring quality, accuracy and proper resource allocation across the entire engineering effort and external partners
Outlines the tasks involved with projects and delegates accordingly
Conducts cost analysis, estimating expected costs for projects
Creates project estimates and once approved, adheres to project budget
Identifies and mitigates potential risks associated with resources that could impact project timelines or deliverables
As the primary customer contact, it ensures that all project aspects are properly planned, communicated and executed by internal and external resources
Acts as a liaison between the company, customers and vendors
In collaboration with the sales team, promotes and recommends new projects, programs, services and systems to customers
Provides mentorship, training, and establishes internal standard operations procedures (SOPs) and best practices for internal staff

What we offer

Medical, Dental, Vision, Disability, Life and AD&D insurance
401k contribution of 3% of your base salary, regardless of if your contribution (immediately vested)
Paid time off, paid holidays, floating holiday, paid birthday and paid parental leave
Monthly, flexible work reimbursement for costs associated with mobile and/or internet costs
One-time stipend for the costs associated with establishing a home office
Bi-weekly, individual, performance based variable incentive

Fulltime

Product Service Manager

HPE Services provides service excellence, with consistent global service deliver...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically 5+ years to establish proven track record in directly related business
Typically first level university degree or equivalent work experience
advanced degree is a plus
Moderate knowledge of IT and services industry knowledge of the company's organization, policies, services offerings, end to end processes, tools, and routes to market
General technical understanding of products
Problem detection and analysis of root cause
Leads teams to achieve results
Proficiency with desktop applications and familiarity with financial reporting tools
Moderate level of planning, project management and change management skills
Good communication skills

Job Responsibility

Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes
Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral
Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements
Collaborates with regions/WW regarding service and support planning, implementation and performance
Responsible for revenue and margin contribution of one solution or related set of services
Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value
Leads key business initiatives in support of operational or financial improvement

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Program Manager, Connected Aircraft Strategy

The Partnerships, Strategy & Connected Aircraft Program group seeks to further c...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Engineering degree with a minimum of 8 to 10 years of relevant work experience
Robust technical understanding of aircraft connectivity, avionics, cabin interiors, and various other aircraft systems
Deep understanding of the business aircraft aftermarket, including for example mods and upgrades, parts and services
Prior experience in program management, product strategy, or market analysis
Ability to manage initiatives of a technical, financial, marketing and general business nature
Strong presentation skills
Ability to influence and work with little formal authority
Acute critical and strategic thinking, and a taste for in-depth analysis
Entrepreneurial spirit that constantly challenges the status quo
Dedication to 100% quality

Job Responsibility

Investigate new technologies with potential application to business aircraft in the aftermarket, with a focus on Connected Aircraft services, IoT, predictive maintenance, data products, and AI-enabled solutions
Define and implement product improvements to various aircraft systems
Provide deep technical insight on Bombardier and competitor products and services
Become the reference for key aircraft systems and capabilities, and associated emerging technologies
Own and lead initiatives in which you will program manage from start to finish the development of new products and services, in collaboration with Engineering, Procurement, Sales, Marketing, Operations
Develop and implement company-wide go-to-market plans that maximize market impact
Work with various Engineering specialties, industrial designers and key partners to develop and implement product technology roadmaps
Support negotiations with Suppliers to secure the right conditions to develop the initiatives you own
Organize and support customer feedback activities through focus groups, trade-shows, surveys, etc
Support sales activities through deep technical product knowledge

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

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Associate Manager, Strategy & Operations – Customer Experience

Job Description

Job Responsibility

Requirements

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