Associate Manager, Strategy & Operations – Customer Experience Job at DoorDash

Finance & Strategy, Senior Associate / Manager

Ethos is looking for an ambitious self-starter to join our Finance & Strategy Te...

Location

United States

Salary:

85000.00 - 164000.00 USD / Year

Ethos

Expiration Date

Until further notice

Requirements

4+ years of relevant work experience
2+ years of consulting, investment banking, and/or private equity / growth equity
2+ years of operational experience at a high-growth technology company
Best-in-class excel skills and extensive experience developing insightful financial models and quantitative analyses
Strong critical thinking and sound business judgment
Ability to flex between high-level strategic thinking and deep analytical problem solving
Motivated self-starter with a track record of success and a proven ability to juggle multiple projects/tasks while hitting deadlines
Desire to own and drive projects from Day 1
Excellent communication skills and effective cross-functional collaborator
Exceptional attention to detail

Job Responsibility

Drive our efforts to better serve new customer segments, launch new insurance products, and establish new partnerships
Apply business judgement and financial insights to drive decision making related to unit economics, customer acquisition, operations, core business expansion, and new opportunities
Apply a data-driven analytical approach to influence decision making and support company leadership in evaluating strategic initiatives
Develop and monitor critical financial performance metrics, and communicate actionable insights to relevant stakeholders

Fulltime

Research Operations Associate

Working at Atlassian: Atlassians can choose where they work – whether in an offi...

Location

Australia , Sydney

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

2+ years hands-on experience in research operations, ranging from participant recruitment, audience and sample management, vendor and budget management, knowledge management, research tooling and/or research capability development
experience driving operational process improvements and/or innovations in complex or enterprise level software environments
proven experience influencing service delivery outcomes and driving measurable and successful change across organisational boundaries through communication of operational metrics
experience building trusted advisor relationships with business partners

Job Responsibility

Report to an Operations Manager (Research) and drive key aspects of the operational strategy for improving and scaling efficient, compliant research services for all Atlassians
Collaborate with strategic support partners within Data & Insights teams, third party vendors, and internal customers (Privacy, Procurement, Legal, Finance) to develop and implement service delivery best practices
Drive the quality of services provided to the organisation, including definition of success, measurement and performance tracking, informing continuous service delivery improvement
Partner with teams such as engineering, data science, design, and product management to optimise practices for customer understanding across the business
Contribute to operations thought leadership and business-oriented research services
Co-ordinate Research & Insights conference requirements at Atlassian TEAM events

What we offer

health coverage, paid volunteer days, wellness resources

Fulltime

Associate Manager, Marketplace & Refunds Optimisation

We’re looking for an Associate Manager, Marketplace & Refunds Optimisation to jo...

Location

Estonia , Tallinn

Salary:

Not provided

Bolt

Expiration Date

Until further notice

Requirements

4+ years of experience in Customer Experience, Strategy & Operations, Merchant Operations, Program Management, or similar roles within services, marketplaces, or tech-enabled businesses
Experience in process optimisation, operational excellence, policy management, or service recovery
Strong analytical skills with proficiency in data tools such as SQL, Looker, Tableau, or similar
Comfortable interpreting statistical results (distributions, correlations, experiments) and transforming data into business solutions
Excellent communication and stakeholder management skills, with experience collaborating across global teams
Strong organisational and project management abilities — able to lead multiple initiatives simultaneously

Job Responsibility

Refund Governance & Policy. Define and scale a global refund governance framework, ensuring fair, consistent, and financially sustainable policies across markets. Lead policy improvement and change-management initiatives in collaboration with central and local teams
Data Analysis & Insights. Deep-dive into refund and deduction data to understand the drivers of refund costs, post-issue churn, and automation accuracy. Maintain and improve dashboards and reports covering refund % of GMV, re-order rate after service issues, and ticket accuracy. Translate analytical findings into clear, actionable recommendations
Process & Project Management. Manage cross-functional projects focused on improving refund efficiency, fairness, accuracy, and automation. Partner with multiple global stakeholders, like CS Experience, Product, Merchant Operations and also with local teams to drive alignment and execute improvements
Stakeholder Management. Build strong, trust-based relationships with teams across HQ and local markets. Act as the domain expert for refund-related processes and tooling, ensuring operational needs are represented in product development

What we offer

Play a direct role in shaping the future of mobility
Impact millions of customers and partners in 600+ cities across 50+ countries
Work in fast-moving autonomous teams with some of the smartest people in the world
Accelerate your professional growth with unique career opportunities
Get a rewarding salary and stock option package that lets you focus on doing your best work
Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork
Take care of your physical and mental health with our wellness perks

Fulltime

Operations manager

Ace Hardware is seeking a qualified operations manager to be responsible for ens...

Location

Salary:

Not provided

ACE Hardware

Expiration Date

Until further notice

Requirements

Posses a vast product knowledge of hardware related products along with a willingness to learn
Minimum of 5 years retail management experience
Strong leadership and analytical skills
Superior customer service skills
Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
Strong problem-solving and organizational skills
Ability to lead and develop others
Able to handle multiple projects and task with a high attention to detail
Knowledge of retail computer systems, MS Word and Excel a plus
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Job Responsibility

Train, coach and develop associates using our S.A.L.E.S. process.
Implement the marketing strategy to include in-store promotions, local and national advertising and events, visual merchandising and a high level of housekeeping
Resolve customer and employee issues in a timely and satisfactory manner
Lead associate team to meet and exceed store goals
Be proficient in all store technology including POS system
Develop ideas to increase store traffic, implement and execute those ideas at retail
Monitor daily cash reports, employee scheduling, progressive discipline, product ordering, inventory management and operational efficiencies

Event Operations Manager - Banquet

Directs and motivates team while personally assisting in providing high quality ...

Location

United States , Los Angeles

Salary:

68000.00 - 85000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years’ experience in the event management, food and beverage, or related professional area

Job Responsibility

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards
Monitors and controls financial and administrative responsibilities including asset protection
Provides clear and concise communications to everyone having ownership in the success of the event
Identifies training opportunities and plans a strategy to accomplish goals
Projects supply needs for the department
Applies knowledge of all laws, as they relate to an event
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction
Adheres to and reinforces all standards, policies, and procedures
Maintains established sanitation levels
Manages departmental inventories and maintains equipment

What we offer

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off (including sick leave where applicable)
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave

Fulltime

Senior Associate, Management Consulting

Your role as a Senior Associate will harness your passion for innovative technol...

Location

United States , Southern California or Denver

Salary:

115000.00 - 140000.00 USD / Year

Trace3

Expiration Date

Until further notice

Requirements

Minimum of 5 years of related professional work experience preferably at a technology or consulting company
Strong client service skills are imperative
Strong understanding of Information Technologies and how a services organization works
Ability to listen, build rapport, and credibility as a strategic partner within business units
able to build bridges across teams and job functions
Demonstrates experience in program management, change management and continuous improvement
Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
Ability to support customer requests with a proactive and consultative manner
listen and understand user requests and needs and effectively deliver
Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment

Job Responsibility

Own and lead a project/program workstream including the status, timelines, communication, resource coordination and planning.
Continuously collect, gather and analyze project dimensions to identify risk, issues and or improvement opportunities and present details through compelling presentations
Continuously monitor and create transparency through the communication of project status, issues and risks to internal teams and our client
Provide customer service support for project resources and management team
Assist in the development of strategies to solve complex technical challenges
Proactively assist in the management of several clients, while reporting to Managers and above
Establish effective working relationships directly with clients
Contribute to the development of your own and the team’s technical acumen
Be actively involved in business development activities to help identify and research opportunities on new/existing clients
Continue to develop internal relationships and your Trace3 brand

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

Pricing Manager - Corporate Strategy

The Pricing team is part of the Corporate Strategy team and drives pricing strat...

Location

United States , Bellevue; Overland Park

Salary:

96200.00 - 173600.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree (Required)
Bachelor's Degree Business (Finance, Accounting, Finance)), Economics, Statistics, or other quantitative/ technical fields (e.g., Engineering, Math, Physical science etc.)Sciences) (Preferred)
Master's/Advanced Degree Business Administration or quantitative field (e.g., Economics, Statistics, Operations Research). (Preferred)
A solid team player who’s also an independent thinker
Deadline-driven, organized, and able to multitask
A robust analytical skill set
Strong verbal, written and presentation skills
Endless curiosity and a penchant for thinking the impossible
Experience in management consulting, corporate strategy, finance, or insurance preferred
Bachelor’s degree and 4+ years of experience required. Fields of study or experience demonstrating fusion of technical depth with business-applicable breadth strongly preferred

Job Responsibility

Pricing strategy: You’ll own and maintain the strategy behind T-Mobile’s pricing and promotions, leveraging both strategic frameworks and quantitative analysis to chart future business models.
Economic assessments: You’ll gather information and create models that illustrate the economic implications of the various options associated with a particular decision.
Value proposition development: You’ll leverage your knowledge and expertise to provide recommendations for product and offer design as part of our support model. Over the course of a project, you’ll synthesize customer data and insights, create economic models, expose the trade-offs that come with each option, and develop and communicate recommendations.

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Associate Strategy Analyst

The Associate Strategy Analyst serves as a member of the ASO. The Strategy team ...

Location

United States , McLean

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

0-1 years of experience in related field(s)
Bachelor's Degree in Mathematics, Commerce, Operations Management, Business Analysis, Engineering, Information Technology, or equivalent analytical discipline
Demonstrated data-driven, analytical, attention-to-detail mindset
Demonstrated self-starter that thrives in a fast-paced environment with ambiguous requirements
Demonstrated ability to challenge the standard thinking with new ideas and solutions
Strong decision-making skills and the determination to see projects through to impact
Strong people skills and ability to earn the trust and respect of others
Strong communication skills

Job Responsibility

Combine creative thinking and analytics to develop a sophisticated understanding of Appian’s business
Support executive meetings with customers and prospects
Support quarterly public company earnings call research and processes
Produce and validate recurring company operational performance reports
Support quantitative and qualitative research that will drive short- and long-term company growth
Create performance models that account for plausible scenarios and illustrate limitations of tolerable risks
Work closely with finance and business line leaders to measure the impact of initiatives
Develop the respect and trust of others
Strong organizational skills and high standards for work products

What we offer

On-the-job analytics and Tableau training
Customer-facing experiences
Shadowing opportunities
1:1 mentoring and support
Training and Development
Growth Opportunities
Community

Fulltime

Associate Manager, Strategy & Operations – Customer Experience

DoorDash

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 11, 2026

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